Atmos Energy employees strive to provide superior service to our customers, and we always love to hear back from our customers when they appreciate the job we're doing. We've posted a few of the messages from customers and other notable stories.

If you have a story of superior service you would like to share, click here.

Operations Assistant Pam Harris received a dozen red roses from a customer in Columbus, Ga. The note said: "Thank you for calling and keeping me informed about my credit balance refund. I have been dealing with utilities in this area for over 40 years and your service is the best of any."

A customer in Texas sent an e-mail to the Customer Contact Center in Waco: "We scheduled a disconnect pending a close on the sale of our house in Mesquite. The close did not occur as scheduled. Atmos Energy worked with us to get the service re-connected... I recently arranged for the ‘real’ disconnect. Once again, I experienced absolutely awesome service. The Atmos representatives are far superior in every aspect of customer service."

Customer Service Vice President Jeff Hardgrave received this letter from a customer in Southaven, Miss.: "Every time I call Atmos to pay my bill, they are extremely pleasant. I have called at night, in the morning and in the afternoon and have received the same good service every time… It's nice to call and speak with pleasant people. Thank you."

A Denton, Texas, customer said: "Everyone I have spoken to in the Waco Call Center has been friendly, courteous, and extremely helpful. They have taken extra steps to make sure everything is set up correctly and really floored me with their level of customer service. I especially thank (agent) Richard Maker, who helped me set up my account as a new customer. He gets top marks on customer satisfaction!"

A customer in Keokuk, Iowa, wrote to the Amarillo Customer Contact Center: "Today, I spoke to a representative named Juanita Gonzalez, who was beyond fantastic. Juanita was friendly, helpful, humorous, and was able to quickly and efficiently assist me in resolving my issues... This woman exemplified the service aspect of your business to the extreme."

A customer in Amarillo, Texas, sent an e-mail to Service Technician Shane Storrs: "Several months ago, I smelled gas and called. You came over and discovered our pilot light had gone out but was still emitting gas. You made sure it was fixed and then you did something that saved my family's life. You told me to get a plug-in digital carbon monoxide-natural gas detector. This past Friday morning, it went off, flashing the word ‘gas.’ The readings in the kitchen were over 900%! Your advice saved our lives."

The Amarillo Customer Contact Center received a note from a customer in Greeley, CO: "I called Sept. 7, regarding a misapplied payment on our account. I spoke with Maria Cortez in customer service. She was friendly, professional, and a pleasure to work with... If every company had a customer service rep as pleasant as Maria, there would be many happy customers."

A Garland, Texas, customer wrote: "Tonight, my husband told me there was no hot water... I phoned the Waco Call Center and spoke with Toni Farmer, a wonderful young woman. She found that our account was apparently mixed up with someone else's... She advised me that someone would be out tonight to turn our gas back on. Toni corrected my name on the account (we are recently married)... Not only does Atmos Energy hire skilled and thoughtful employees, but the company itself is thoughtful!"

Operations Supervisor Roger Oliver received a note from a Fort Worth customer: "David Gonzales and James Thomas arrived on Sept. 5 and worked all afternoon and a part of the evening getting the new line installed. They were courteous and kind. They even put sod down. I have not had such great response by any utility, ever! Your guys are wonderful."

A customer in Colleyville, Texas, sent a note to Customer Support Agent Diane Martinez in Waco: "You are an outstanding employee. You offered me solutions to my problem. That's service! You are the only person that really looked at my record and respected that I have always paid you on time and in full. You are an outstanding lady and I say thank you for treating me the same way you expect to be treated."

"A customer from Dry Prong, La., drove to the Pineville office (15 miles) to let us know how much he appreciated the leak response of Art VanAsselberg, "He found a leak on the pilot tube on the water heater and repaired it and got the customer back in service. Mr. Dewitt said Art was courteous, efficient and professional."

"A customer in Franklin, Tenn., sent a letter noting, "Operations assistant, Jean Higgerson, is amazing. I have been through a two-year period of craziness and she has been so extremely kind during this time. She has a heart of gold."

"A Dallas customer wrote to the CEO, "Misfortune visited my home last night when a hit-and-run driver took out my gas meter. The emergency repair crew capped it last night and one of your service technicians, Joseph Hagood, promptly installed a new meter today. Mr. Hagood worked quickly, carefully explaining the process. You should be proud to have him on your team."

"A Council Grove, Kan., customer praised Town Operator Randy Dallke, "During the early morning hours of Dec. 23, we felt Randy went above and beyond the call of duty. He did everything possible to narrow the problem and consistently keep us informed. And as many times as Mr. Dallke had to go to our basement, he took off his shoes each time, even though we told him not to. This was customer service at its best."

"A Louisiana customer sent a note, "Roy Casarez (Amarillo Call Center) was very helpful in getting my gas turned back on for me in Independence, La. My bill was past due and my gas was turned off when it was cold and raining and temperatures were expected to drop that night. I hope Mr. Roy Casarez knows how much his time and effort meant to me and my family in our time of need."

"A Lubbock, Texas customer’s letter stated, "Ronnie Salmon was courteous and efficient in changing out my meter and checking for leaks at my home in Lubbock. Ronnie is a good employee and makes me feel good about owning shares of Atmos Energy stock."

"Lynda Dawson, president of the Harris County, Ga., Chamber of Commerce, sent a note to Don Stephens, Doug Gordon and Howard Schaeffer, "Atmos is such a good corporate citizen and friend of the Chamber and we appreciate all you do for us."

"A Jackson, Miss., customer stated, "Paulette Ross (Senior Administrative Assistant) took care of my returned check situation with kindness, appreciation and knowledge. She made several follow up calls to make sure everything was OK. I know I’m not the only one Ms. Ross has gone the extra mile for."

"A Flower Mound, Texas customer e-mailed, "I am in the software business and am highly critical of other Web applications. Just wanted you to know I think the Atmos Energy Web site is the standard by which others should be judged. It works fantastic and I appreciate that."

	Kansas employee finds, returns more than $1,200 Colorado-Kansas Division General Plant Operator Pat Black, was recently working in Butler, Mo., when he noticed a sack on the ramp to Highway 71. "I had just left the Butler office and was on my way to a job site when I saw this money bag from the Sonic Drive-In lying in the road," said Black. The sack contained more than $1,200 in cash and checks. Black immediately drove to the Sonic and delivered the money. "They actually had lost two bags of money that morning," said Black, a 24-year employee. "Apparently, the dad owns the business and his two sons help him run it. Leaving the Sonic with the two sacks of money, one of the boys got a phone call and put the two bags of money on the top of the car. After the call, the son drove off. The bags blew off the top of his car. Unfortunately, they did not recover the other bag." The owner of the business, Miles Umstattd, sent Ron Snyder, Black’s supervisor, a letter of appreciation. When asked what he thought after finding the money, Black said, "All I could think about was how frantic I would be if it was my money, so I took it straight to the owner."

"A Franklin, Tenn. customer wrote: "You have two of the most incredible employees I have ever encountered in Timothy Langston and Timothy Thomas. These two gentlemen were simply outstanding. They went far beyond what was required to solve my problem so my daughter (who is multi-disabled) and I would not have to leave home. Their smiles never wavered. As I watched the two of them repeatedly checking this line, I couldn’t help but think that I want gas from Atmos in my next house."

"Customer James Rowland sent a letter to the Taylor (Texas) Daily Press: "I noticed my elderly neighbor across the street standing with Nick Hanner, the meter reader for Atmos Energy. Mrs. Stouffer was sweating profusely and shaking and Mr. Hanner was holding onto her arm and keeping her stable until the EMS ambulance arrived. In this world of people who seem engulfed with their own concerns and do not want to get involved, it is refreshing to know that a representative of Atmos Energy made a decision to help someone in need. Mr. Hanner’s actions are a reflection of a company that cares."

"A letter from an Owensboro, Ky., customer noted: "Mary Jane Trujillo in Amarillo answered the call after business hours. Throughout our long conversation, Mary Jane was tops in every way. Her performance was excellent."

"A Lubbock, Texas, customer wrote: "I was helped on the phone by Cheri Griffith, who was the friendliest customer service rep. I have ever talked to. She seemed to really care about me and my situation. The service person that came out was Dennis Satterwhite. He was also very friendly and personal. I don’t see how I could have been served better."

"The Habitat for Humanity supervisor in Round Rock, Texas called to say, "Martin Perez, Marty Sackett and Mario Munoz worked well with them on this project. The supervisor thanked us for getting the meter set right when they needed it and said Atmos Energy is the absolute best to work with."

"A Jackson, Miss., customer noted: "I just wanted to let you know what a wonderful, honest employee Emanuel Jones is. I lost my wallet over the weekend and was devastated. Mr. Jones contacted me this morning to tell me he had found it. He took the time to meet my husband on County Line Road to make sure I received my wallet. My husband offered him $100 but Mr. Jones refused to take it. I will never be able to show my appreciation to him personally but wanted to make sure that you knew of the honest employee you have."

"Joe Gremillion, John Kinnard, James Hobson and Wallace Ross received a note from Pecan Park Elementary in Jackson, Miss.: "How can we thank you for cooking for 300 volunteers who built our new playground? Our school is very thankful for your time and effort. Thanks to you, our 600 students have a new playground."

"A customer in Peabody, Kan., called the Amarillo Customer Support Center and said Randy Dallke is a wonderful guy who saved her home. The customer said, "Randy was checking a high-bill complaint at the residence. When he felt of the vent on the outside of the trailer, it was hot. The customer was not there but Randy called her and made arrangements to get a key to go inside. There, he found two cook stove burners that were on."

If you have a story of superior service you would like to share, click here.