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Frequently Asked Questions

For questions specific to your Account Center, log into the Account Center and select Frequently Asked Questions.

Safety Information
How do I report a gas leak? What should I do if I smell gas? Is it always possible to detect leaking gas by its odor? What is carbon monoxide? How do I prevent exposure to carbon monoxide? How do I find buried natural gas and other utility lines before excavating around my property?

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Bill Payment Options
Can I pay my bill online? Where do I mail my payment? Can I pay my bill by phone? How do I pay by bank draft? Where can I pay my bill in person?

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Payment Centers
Where can I find a payment center near me?

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Appliance Information
How do I light my gas appliances? How often should I have my furnace checked? Does the water heater need all that space around it? Can I turn off the pilot light in my gas fireplace when not in use?

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General Service Information
How do I read my meter? What is budget billing? I received a termination notice but have already mailed my payment. What do I need to do? What will it cost to turn my service back on if it is shut off due to nonpayment? Whom do I contact regarding customer research issues?

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Energy Assistance
What is an energy assistance agency? Where can I find an energy assistance agency near me?

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Energy Conservation Tips
For your home, your heating system, your water heater and your washer.

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