Atmos Energy Works to Restore Service for Flood Victims |
Safety Tips for Natural Gas Customers
GREELEY, CO (Sep 16, 2013) – Atmos Energy, is working to restore its’
natural gas customers affected by the severe flooding throughout parts of
Greeley, LaSalle and Evans, Colorado.
"The safety of our
customers, employees and communities is our number one priority," said Gary
Gregory, Atmos Energy president of the Colorado/Kansas division. "We have 300
customers impacted so far and our crews are actively monitoring the affected areas.
We urge residents to take steps now to ensure their own personal safety."
Natural gas distribution pipelines are mostly underground, but
can be damaged by uprooted trees and shifted foundations. In addition, fallen
limbs and other debris can damage gas meters and associated piping near homes
Below are recommended
guidelines associated with natural gas before and after severe weather to
- Atmos Energy customers should leave their natural gas service on during a flood.
Most gas appliances have safety valves that shut off the flow of gas
automatically if the pilot light goes out
- If you smell gas, immediately
leave the affected area and from a safe location call 911 or Atmos
Energy’s 24-hour emergency response line, at 1-866-322-8667. Do not try
to identify the source of a leak. Do not use a cellular phone or anything
that might cause a spark, such as a generator.
- If flooding occurs at a
residence or business and the gas appliances are under water, do not try
to operate the appliances. Contact Atmos Energy or a qualified service
professional to conduct a safety inspection.
- If flooding occurs at a residence or business and the gas appliances are under water, do not try to operate the appliances. Contact Atmos Energy or a qualified
service professional to conduct a safety inspection.
- If a natural gas meter is damaged or a gas line is exposed, immediately leave the
area and call the Atmos Energy 24-hour emergency response number at 1-866-322-8667.
- Customers are encouraged to
know where their natural gas meter is located. Ensure that the gas meter
is visible and the area surrounding the meter is free of trash and debris.
Mechanical equipment used to clean up after the storm may damage the meter
if it is hidden.
- Before removing downed trees,
customers should Call-811 to have the location of underground utility
lines marked. Gas service lines could become tangled in the roots of
- Atmos Energy customers experiencing a natural gas outage or service
interruption should contact the company’s 24-hour emergency response number at 1.866.322.8667. Customers’ gas service will be restored as quickly as possible once the area is deemed safe.
If you have any concerns about the legitimacy of the call, please hang up and call Atmos Energy at 1-888-286-6700.
About Atmos Energy
Atmos Energy Corporation,
headquartered in Dallas, is one of the country's largest natural-gas-only
distributors, serving over three million natural gas distribution customers in
over 1,400 communities in eight states from the Blue Ridge Mountains in the
East to the Rocky Mountains in the West. Atmos Energy manages company-owned
natural gas pipeline systems in Texas and also provides natural gas marketing
and procurement services to industrial, commercial and municipal customers
primarily in the Midwest and Southeast. For more information, visit www.atmosenergy.com. Atmos Energy can
also be accessed through social media platforms such as Facebook, Twitter and YouTube.