Bill Payment Assistance | Atmos Energy

Bill Payment Assistance

It’s more important than ever to help our customers who are struggling with past due balances find solutions to pay their natural gas bill. If you need assistance paying your Atmos Energy bill due to COVID-19 because of illness, quarantine or a disruption at work, we're here to help.

These resources are available to assist you: 

You can set up an installment plan that will spread out the payment of your balance over time.  There is no charge or fee. To set up an installment plan, login to your Account Center and select the Payment Assistance tab. You can also call us during business hours to set up a plan that works for you.  

Additional federal assistance funds have been released due to COVID-19 through the Low Income Home Energy Assistance Program (LIHEAP), in addition to Atmos Energy's Sharing the Warmth program funds. Financial assistance is available on a first-come, first-served basis to eligible residential customers through local energy assistance agencies.
Click here to locate an agency near you or call 211. 

(State low-income qualifications apply for LIHEAP funds. Eligibility for Sharing the Warmth funds are determined by your local agency) 

Call or email us at commercialpaymentplan@atmosenergy.com to discuss your business account and set up an installment plan that will spread out the payment of your balance over time.  There is no charge or fee.

As of July 16, 2020, the Louisiana Public Utilities Commission has lifted the ban for disconnection due to nonpayment pursuant to Special Order 43-2020. If you need bill payment assistance, Atmos Energy is here for you and has solutions to help manage your past due balance so that gas service is not shut off. 

Our Louisiana customers are eligible for installment plans with up to 12-months to repay. There is no charge or fee. To set up an installment plan, login to your Account Center and select the Payment Assistance tab. You can also call us during business hours to set up a plan that works for you: 888.286.6700, Monday through Friday from 7:00 am – 6:00 pm.

Financial assistance is available on a first-come, first-served basis to eligible residential customers through local energy assistance agencies. (State low-income qualifications apply for LIHEAP funds. Eligibility for Sharing the Warmth funds are determined by your local agency). Click here to locate an agency near you or call 211.

If you do not make arrangements to pay your past due balance, your service could be disconnected.

Residential customers with a past due balance greater than $25 that accumulated prior to October 1, 2020, have been automatically enrolled in an installment plan as issued by the Kentucky Public Service Commission. Affected customers will be notified by postal letter or an email with details. 

For questions or to make alternative payment arrangements, call our Customer Contact Center at 888.286.6700 during business hours. 

All Virginia customers with past due amounts are eligible for the COVID-19 Relief Payment Plan, which allows for payment terms from 6-24 months. To sign up for the COVID-19 Relief Payment Plan, call our Customer Contact Center at 888.286.6700 during business hours. 

Complaints on payment plan related disputes may be filed with the Virginia State Corporation Commission.