Bill Payment Assistance | Atmos Energy

Bill Payment Assistance

If you are struggling to pay a past due balance, assistance is available. Atmos Energy is here to help you find solutions to pay your natural gas bill. Even if you have not qualified in the past, financial assistance from federal, state, and local programs related to COVID-19 are available through energy assistance agencies and state housing authorities. 

  •  Atmos Energy and our customers partner to provide funds through our Sharing the Warmth program. During the past year, over $4.6 million has been provided to support customers in need. 
  • In May, 2021, the federal LIHEAP program (Low Income Home Energy Assistance Program) released additional funds to all states and territories to pay utility bills.
Click here to locate an energy assistance agency near you or call 211. 
(State low-income qualifications apply for LIHEAP funds. Eligibility for Sharing the Warmth funds are determined by your local agency) 

These resources are available to assist you: 

You can set up an installment plan that will spread out the payment of your balance over time.  There is no charge or fee. To set up an installment plan, login to your Account Center and select the Payment Assistance tab. You can also call us during business hours to set up a plan that works for you.  

Call or email us at commercialpaymentplan@atmosenergy.com to discuss your business account and set up an installment plan that will spread out the payment of your balance over time.  There is no charge or fee.

Rental and Utility Assistance

Tenants in all counties can contact the Colorado Heat Help Line at 866.432.8435 to apply for assistance to pay utility bills, past-due, and forward rent.  

Rental and Utility Assistance

Tenants and landlords in all counties can apply for assistance to pay utility bills, past-due, and forward rent with the Kansas Emergency Rental Assistance program. 

Rental and Utility Assistance

Tenants and landlords outside of Fayette and Jefferson County can apply for assistance to pay utility bills, past-due, and forward rent with the Kentucky Housing Corporation.

Kentucky Installment Plan

Residential customers with a past due balance greater than $25 that accumulated prior to October 1, 2020, have been automatically enrolled in an installment plan as issued by the Kentucky Public Service Commission. Affected customers have been notified by postal letter or an email with details. 

For questions or to make alternative payment arrangements, call our Customer Contact Center at 888.286.6700 during business hours. 

Rental and Utility Assistance

Tenants and landlords in all parishes excluding Caddo, Calcasieu, East Baton Rouge, Jefferson, Lafayette, Orleans, and St. Tammany parishes can apply for assistance to pay utility bills, past-due, and forward rent with the Louisiana Housing Corporation.

If you live in Caddo, Calcasieu, East Baton Rouge, Jefferson, Lafayette, Orleans and St. Tammy parishes you must reach out to local programs, which can be found at the bottom of the Louisiana Housing Corporation webpage.

PUC Special Order

As of July 16, 2020, the Louisiana Public Utilities Commission has lifted the ban for disconnection due to nonpayment pursuant to Special Order 43-2020. If you need bill payment assistance, Atmos Energy is here for you and has solutions to help manage your past due balance so that gas service is not shut off. 

Our Louisiana customers are eligible for installment plans with up to 12-months to repay. There is no charge or fee. To set up an installment plan, login to your Account Center and select the Payment Assistance tab. You can also call us during business hours to set up a plan that works for you: 888.286.6700, Monday through Friday from 7:00 am – 6:00 pm.

Financial assistance is available on a first-come, first-served basis to eligible residential customers through local energy assistance agencies. (State low-income qualifications apply for LIHEAP funds. Eligibility for Sharing the Warmth funds are determined by your local agency). Click here to locate an agency near you or call 211.

If you do not make arrangements to pay your past due balance, your service could be disconnected.

Rental and Utility Assistance

Tenants and landlords in all counties can apply for assistance to pay utility bills, past-due, and forward rent with the Mississippi Home Corporation by applying through the webportal or call 888.725.0063.

Rental and Utility Assistance

Tenants and landlords outside of  Rutherford, Knox, Davidson, and Shelby counties can apply for assistance to pay utility bills, past-due, and forward rent with the Tennessee Housing Development Agency. Apply through the online application portal or call THDA Rent Relief at 844.500.1112.

Rutherford county tenants and landlords can apply at the Rutherford County COVID-!9 Rental Relief Program or call 615.334.4777.

Rental and Utility Assistance

Tenants and landlords in all counties can apply for assistance to pay utility bills, past-due, and forward rent with the Texas Department of Housing and Community Affairs. Apply at TexasRentRelief.com or call 833.989.7368.

Virginia Payment Plan

All Virginia customers with past due amounts are eligible for the COVID-19 Relief Payment Plan, which allows for payment terms from 6-24 months. To sign up for the COVID-19 Relief Payment Plan, call our Customer Contact Center at 888.286.6700 during business hours. 

Complaints on payment plan related disputes may be filed with the Virginia State Corporation Commission.