Get Help Paying Bills 567x576

 

If you are struggling to pay a past due balance, assistance is available. Atmos Energy is here to help you find solutions to pay your natural gas bill. Even if you have not qualified in the past, financial assistance from federal, state, and local programs is available through energy assistance agencies and state housing authorities. 

  • Atmos Energy and our customers partner to provide funds through our Sharing the Warmth program. During the past year, over $4.6 million has been provided to support customers in need. 
  • In May, 2021, the federal LIHEAP program (Low Income Home Energy Assistance Program) released additional funds to all states and territories to pay utility bills.

Click here to locate an energy assistance agency near you or call 211. 

(State low-income qualifications apply for LIHEAP funds. Eligibility for Sharing the Warmth funds are determined by your local agency.) 

These resources are available to assist you:

 

Payment Plans

You can set up an installment plan that will spread out the payment of your balance over time.  There is no charge or fee. To set up an installment plan, login to your Account Center and select the Payment Assistance tab. You can also call us during business hours to set up a plan that works for you.  

Budget Billing

Budget Billing Provides a More Predictable Bill

Winter weather can cause your bills to rise unexpectedly as your usage naturally increases. That’s why Atmos Energy offers Budget Billing which helps you manage your monthly household budget. This plan spreads out your natural gas bills throughout the year, so you are not surprised with high winter gas bills. Click here to learn more.

Business Customer Assistance

Call or email us at commercialpaymentplan@atmosenergy.com to discuss your business account and set up an installment plan that will spread out the payment of your balance over time.  There is no charge or fee.

Colorado Customer Assistance

Rental and Utility Assistance

Tenants in all counties can contact the Colorado Heat Help Line at 866.432.8435 to apply for assistance to pay utility bills, past-due, and forward rent.  

Percentage of Income Payment Plan

Qualified Atmos Energy customers in Colorado can take advantage of the Percentage of Income Payment Plan (PIPP). This program provides a fixed bill credit based on an affordable percentage of household income and the customer’s annual, estimated natural gas bill.

Low-income Home Weatherization Assistance 

Atmos Energy partners with Energy Outreach Colorado and the Colorado Energy Office to manage and provide funds for home weatherization assistance and energy efficiency services to low-income qualified Coloradans. 

Colorado Customer Rights and Responsibilities 

Our Colorado customers can find information that explains your rights and responsibilities with regards to the disconnection of service for nonpayment, the steps required to reconnect service, and bill payment assistance options. Esta información está disponible en español.

Kansas Customer Assistance

Rental and Utility Assistance

Homeowners and tenants can apply for utility bill assistance, in addition to mortgage and rental assistance, and help with home weatherization services through the Kansas Housing Resources Corporation

Kentucky Customer Assistance

Mortgage and Utility Assistance

Individuals can apply for assistance to pay utility bills and past-due mortgage payments with the Kentucky Housing Corporation.

Rental and Utility Assistance Tenants and landlords outside of Fayette and Jefferson County can apply for assistance to pay utility bills, past-due, and forward rent with the Kentucky Housing Corporation.

Kentucky Installment Plan Residential customers with a past due balance greater than $25 that accumulated prior to October 1, 2020, have been automatically enrolled in an installment plan as issued by the Kentucky Public Service Commission. Affected customers have been notified by postal letter or an email with details. 

For questions or to make alternative payment arrangements, call our Customer Contact Center at 888.286.6700 during business hours.

 

Louisiana Customer Assistance

Rental and Utility Assistance

Tenants and landlords in all parishes excluding Caddo, Calcasieu, East Baton Rouge, Jefferson, Lafayette, Orleans, and St. Tammany parishes can apply for assistance to pay utility bills, past-due, and forward rent with the Louisiana Housing Corporation.

If you live in Caddo, Calcasieu, East Baton Rouge, Jefferson, Lafayette, Orleans and St. Tammy parishes you must reach out to local programs, which can be found at the bottom of the Louisiana Housing Corporation webpage.

Our Louisiana customers are eligible for installment plans with up to 12-months to repay. There is no charge or fee. To set up an installment plan, login to your Account Center and select the Payment Assistance tab. You can also call us during business hours to set up a plan that works for you.

Financial assistance is available on a first-come, first-served basis to eligible residential customers through local energy assistance agencies. (State low-income qualifications apply for LIHEAP funds. Eligibility for Sharing the Warmth funds are determined by your local agency). Click here to locate an agency near you or call 211.

If you do not make arrangements to pay your past due balance, your service could be disconnected.

Mississippi Customer Assistance

Utility Assistance

Financial assistance is available on a first-come, first-served basis to eligible residential customers through local energy assistance agencies. State low-income qualifications apply for LIHEAP funds. Eligibility for Sharing the Warmth funds is determined by your local agency. Click here to locate an agency near you or call 211.

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Tennessee Customer Assistance

Mortgage and Utility Assistance

Individuals can apply for assistance to pay utility bills and past-due mortgage payments with the Tennessee Housing Development Agency

Rental and Utility Assistance

Tenants and landlords can apply for assistance to pay utility bills and past-due rent with the Tennessee Housing Development Agency

Texas Customer Assistance

Utility Assistance

Financial assistance is available on a first-come, first-served basis to eligible residential customers through local energy assistance agencies. State low-income qualifications apply for LIHEAP funds. Eligibility for Sharing the Warmth funds is determined by your local agency. Click here to locate an agency near you or call 211.

Virginia Customer Assistance

Virginia Payment Plan

All Virginia customers with past due amounts are eligible for the COVID-19 Relief Payment Plan, which allows for payment terms from 6-24 months. Call us to sign up for the COVID-19 Relief Payment Plan. 

Complaints on payment plan related disputes may be filed with the Virginia State Corporation Commission

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