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One Click Payment is an example of innovation and superior customer service
Perspectives
One Click Payment is an example of innovation and superior customer service

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One Click Payment is an example of innovation and superior customer service

Customer Service
September 17, 2019

One Click Payment was recently introduced to customers throughout the eight states served by Atmos Energy. Customers can now submit their monthly payment with a simple click of their smartphone. The concept was developed in 2018 as a result of meetings with four different customer focus groups, to discuss customer service concepts around appointments, web site usage and ways to make bill paying more convenient.

Atmos Energy Donates More Than $3,000 to the American Red Cross in Support of Safety
News Release
Atmos Energy Donates $3,000 to the American Red Cross in Support of Safety

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Atmos Energy Donates $3,000 to the American Red Cross in Support of Safety

Safety
September 9, 2019
DALLAS (Sept. 9, 2019) – Atmos Energy’s recent “Pledge to Call 811” campaign was a rousing success with nearly 3,000 safe digging ambassadors signing the online pledge, resulting in a donation of $3,000 to the American Red Cross.
Innovation: Skills Based Routing connects callers to people with answers
Perspectives
Innovation: Skills Based Routing connects callers to people with answers

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Innovation: Skills Based Routing connects callers to people with answers

Customer Service
September 9, 2019
Skills Based Routing (SBR), a new customer contact platform at the Amarillo and Waco Customer Support Centers, predicts a caller’s intent and routes the call to the customer support associate (CSA) most proficient with that person’s need.
Atmos Energy donates $50,000 to Refill Initiative
Perspectives
Atmos Energy donates $50,000 to Refill Initiative

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Atmos Energy donates $50,000 to Refill Initiative

Community
September 5, 2019

Atmos Energy provided $50,000 to a jobs-training facility in the only state capital the company serves.

“I am very excited about the Refill Jackson Initiative that will bring new life to this area and new opportunity to young people in Jackson,” said Mississippi Division President David Gates.

Atmos Energy Partners with Lubbock Fire Rescue and American Red Cross to Install Smoke Alarms
Perspectives
Atmos Energy Partners with Lubbock Fire Rescue and American Red Cross to Install Smoke Alarms

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Atmos Energy Partners with Lubbock Fire Rescue and American Red Cross to Install Smoke Alarms

Safety
September 3, 2019

As reported by FOX34 News in Lubbock, TX, Atmos Energy partnered with Lubbock Fire Rescue and the American Red Cross to share important fire prevention information and install smoke alarms in City of Lubbock homes.  

Innovation: iAuditor
Perspectives
Innovation: iAuditor is helping ensure all construction procedures are being followed

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Innovation: iAuditor is helping ensure all construction procedures are being followed

Safety
September 3, 2019
The recently rolled out iAuditor mobile application is a safety, compliance and procedure inspection tool which ensures that OSHA guidelines, as well as company construction procedures, are being followed and that the process is documented. iAuditor is compatible with iOS and Android operating systems.