Atmos Energy Prepares Customers for Winter | Atmos Energy
Atmos Energy Prepares Customers for Winter

Atmos Energy Prepares Customers for Winter

October 24, 2017

Media Contact: Emily Black |972-855-9817 

  Atmos Energy Prepares Customers for Winter

DALLAS (Oct. 24, 2017) – Colder weather is on the horizon which means residents in the area will need heat in their homes to stay warm, safe and comfortable. Atmos Energy is reminding customers to sign up for service online before the winter rush. 

If you are a customer who’s been disconnected because of past-due bills, please call Atmos Energy at 888-286-6700 today to work out a payment plan and get reconnected before the first cold front. Atmos Energy must send a trained technician to your home to reconnect gas service, so residents shouldn’t wait for the first freeze to call.

“The best time to call to reconnect natural gas service is weekday afternoons. Mornings tend to be the busiest time at our call centers,” Vice President of Customer Service Clay Cash says. “Atmos Energy’s two customer contact centers receive approximately 20,000 calls a day. Customers who call during a busy time can use the automated phone system to schedule a return call from an agent, so they don’t have to wait on hold.”

Energy assistance programs are also available to help eligible customers in all of Atmos Energy’s service areas pay their home heating costs with assistance from various agencies around the country. Locate an agency near you or call 211 to see if you qualify for energy assistance.

About Atmos Energy

Atmos Energy Corporation, headquartered in Dallas, is the country's largest, fully-regulated, natural-gas-only distributor, serving over three million natural gas distribution customers in over 1,400 communities in eight states from the Blue Ridge Mountains in the East to the Rocky Mountains in the West. Atmos Energy also manages company-owned natural gas pipeline and storage assets, including one of the largest intrastate natural gas pipeline systems in Texas.  For more information, visit Atmos Energy can also be accessed through social media platforms such as Facebook Twitter Instagram, and YouTube.