b'EMPLOYEES EMPLOYEESInnovative Virtual Training Enhances Employee Skillsand DevelopmentWhen we temporarily suspended in-person training at the Charles K. Vaughan (CKV) Center to maintain the safetyof our workforce, our technical training team was prepared to transition technical training classes to a virtual environment to ensure our employees continued to have access to the training they need to realize our vision of being the safest provider of natural gas services. Core functions such as meter reading and service & construction were delivered via Microsoft Teams with self-paced courses and hands-on practice. New materials were also developed to support virtual learning, including a class syllabus, new online courses, video demonstrations, and field assignments.Virtual Reality Lab at the Charles K. Vaughan Center in early 2020.Our Workforce Development team launched a successful pilot of our Virtual Reality (VR) Emergency ResponseSituation module with 50 students who provided overwhelmingly positive feedback. These pioneering solutions enhance our existing curriculum and perfectly complement the coaching that employees receive at our state-of-the-art CKV facility. Ongoing innovations in learning and development will continue to addvalue across our existing technical and job skills training as well as new employee development.Continuous Training Leads to Safety ImprovementsBecause employee safety is paramount, our daily focus is to continuously improve on our safety training andThis new style of digital learning enhances our job skills training and supports our business modernization efforts. protocols so that our essential workforce is always prepared to deliver safe, reliable natural gas.The virtual training process features smaller class sizes and more one-on-one time for the instructors to spend withOSHA 2014Recordable Injury Ratestudents through phone calls, video meetings, and online chat. The revised training schedule has also provided the(per 200,000 hours worked) 2019opportunity to offer more classes and enables students to absorb training without traveling from other states tothe DFW metroplex. Experienced employees have also been able to take advantage of virtual refresher training2.802.852.902.953.0opportunities that reinforce their existing skills. This new style of digital learning enhances our job skills training andDARTsupports our business modernization efforts. Days Away/Restricted Duty/2014Transfer Injury Rate 2019(per 200,000 hours worked)1.661.671.681.691.701.711.72Training kits and props, such as this meter, were delivered to students in order to mimic the hands-on portion of training thatRMVCReportable Motor Vehicle 2014would ordinarily be completed at the CKV training center. Collision Rate (per 1,000,000 2019miles driven)5.05.15.25.35.45.514 ATMOS ENERGY CORPORATION ATMOS ENERGY CORPORATION15'