b'SAFETY SAFETYRemaining Resilient During Uncertain Times Saluting Our Health Care HeroesDuring this year of uncertainty, our culture provided the foundation for Atmos Energy to be resilient and focused Nurses, doctors, paramedics, hospital administrators, and on our vision to be the safest provider of natural gas services. laboratory technicians have been working tirelessly throughout the pandemic. Many were unable to take a quick break or grabWorkforce a sandwich at the hospital cafeteria, and some were even forced to live apart from loved ones in order to limit exposure and keepAt the end of our fiscal year, 95 percent of our employees were working in a digitaltheir own families healthy. During National Hospital Week in working environment and continue to perform at the highest level. May, we saluted health care workers heroic efforts by Employees have been trained and are following social distancing and other safetydelivering more than 12,000 meals to health care heroes in the measures recommended by the CDC. eight states we serve. Our team members safely coordinated Field operations personnel receive electronic work orders and report directly to the jobsite. with local health care professionals caring for coronavirus patients to deliver hearty meals full of hometown flavor from Employees continue to receive high-quality technical training through virtual classrooms. Atmos Energy employees showed their appreciationlocal restaurants that offer expanded takeout and deliveryAtmos Energy Wellness Workshops help support emotional, physical, and work-lifefor our health care heroes with a drive-by truck paradeservices during the coronavirus pandemic.well-being for employees during COVID-19. and dropped off lunch at Texas Health Harris Methodist in Cleburne, Texas.Safety Feeding Students and Families in Times of Need Safety remains our top priority; safety meetings are held virtually or on jobsites with employees maintaining social distancing. Millions of U.S. workers filed for unemployment benefits in the wake of the economic shutdown, and many of thoseEmployees are following the Occupational Health & Safety Administration (OSHA)swere parents with children who rely on school food programs for breakfast and lunch every day.Guidance on Preparing Workplaces for COVID-19. Employees are provided sanitizing products for themselves as well as for equipment $1.5M Atmos Energy donated $1.5 million to quickly stock the and vehicle cleaning.shelves at local food banks. New safety signage was placed to remind employees to follow social distancing D O N AT I O Nand equipment cleaning protocols. A new mobile and desktop application for employees was developed to complete By directing $1.5 million from the Atmos Energy/Robert W. Best Charitable Giving fund to numerous local food banks a daily wellness check-in.around the country that serve students and families most in need, organizations like the North Texas Food Bank (NTFB) were able to make a direct and immediate impact on the communities we serve. Every dollar donated to the Community NTFB provided access to three healthy meals, and 94 percent of every dollar goes directly to hunger relief programs in the 13 counties it serves. Customer service agents use screening protocols to ensure customers and employees remain healthy and safe. We temporarily suspended disconnections for nonpayment, and temporarily waived late payment and reconnect fees during these challenging times. We communicated with customers who may be facing financial hardship that payment assistance is available through LIHEAP and our Sharing the Warmth program. We also provided payment flexibility by offering installment plans and accepting partial payments. Employees use updated safety signage on jobsites to remind the community of the protocols we are following to keep them safe.6 ATMOS ENERGY CORPORATION ATMOS ENERGY CORPORATION7'