COVID-19 | Atmos Energy

COVID-19

Updated 1/7/2022

Atmos Energy remains committed to providing safe and reliable natural gas service to our customers and communites. We continue to support our customers and communities through bill payment assistance, community support, and exceptional customer service. 

Our service technicians are emergency responders and necessary for the safe operation of the gas system. We have an obligation to the public, our communities, and our employees to keep service technicians healthy and available to respond to emergencies.

Some important updates to our COVID-19 response include:

  • Atmos Energy employees and contractors continue to maintain and operate critical natural gas infrastructure in our communities. 

  • We perform all services in compliance with social distancing guidelines so that we limit the spread of COVID-19 to ensure the safety of our employees, customers, and communities. 

Bill Payment Assistance

There are energy assistance funds and other resources available for customers during COVID-19. Please click here for more information.

FAQ

To do our part to slow the spread, we have screening protocols in place with customer service agents (as well as employees if on-site) that we can safely limit when service technicians will be in homes or businesses so that these emergency responders remain healthy and available to respond to emergencies. In addition, we are taking the following steps to promote enhanced safety:

  • Employees perform health screening checks prior to reporting to work outside the home.
  • Employees who work in the community are trained to practice physical distancing; during this time, employees are staying six feet or more away from others as they work unless existing safety protocols require otherwise.
  • Contractors have been advised to comply with social distancing on the job site, to keep sick employees at home, to wash hands often and consistent with CDC guidelines, and to notify Atmos Energy if any worker is feeling sick.
  • Our employees wear masks when working around others and other COVID workplace safety protocols - unless doing so creates a safety risk or existing safety protocols require different personal protective equipment (PPE).

Our commitment to provide safe, reliable service goes beyond natural gas.  Fueling Safe and Thriving Communities is what we do, and we are dedicated to giving our time, energy, and financial support in areas we believe we can make a difference.  

Since the pandemic began, Atmos Energy has invested more than $18 million tprovide educational, literacy, financial assistance, and food security resources across the 1,400 communities we serve.  

In partnership with hundreds of organizations, Atmos Energy’s Fueling Safe and Thriving Communities outreach benefits school districts, nonprofits, after school programs, and food banks to everything from backpacks and laptops to nutritious breakfasts and books that help early childhood learners read on level by third grade. Vulnerable households also have access to funds through local energy assistance agencies that provide support with utility bills, weatherization, customer natural gas line repairs, and natural gas appliance repairs and replacements. 

In addition, Fueling Safe and Thriving Communities celebrates our local firefighters, police, emergency medical teams, paramedics, and 911 operatorsWe show our respect and gratitude for their selflessness year-round by partnering with local first responders to offer natural gas safety training, promote home safety guidance to residents, and support victims of natural disasters.  We also deliver free meals to local medical teams and first responders working around the clock to care for our families.  

Fueling Safe and Thriving Communities captures what our employees have done for years and demonstrates our enduring investment in the communities we call home.  

Atmos Energy reminds customers to be especially aware of scammers who are taking advantage of the ongoing public health emergency to steal money and personal information while posing as public utility representatives. Scammers typically use three strategies – in-person, online or phone – to target utility customers’ money, property and personal information. Please click here for full information on steps to protect yourself from fraud. 

When planning a digging project, make sure you ALWAYS call 811 first to have utilities marked before you dig. Call 8-1-1 at least two days before digging. Calling 811 is free and helps protect millions of miles of underground utility lines that are necessary for everyday life. Visit http://call811.com/811-your-state for state-specific guidelines

We are working closely with regulatory, government, and emergency management organizations as well as industry peers and partners across our service territory to stay updated on COVID-19, including: 

  • Centers for Disease Control and Prevention (CDC) 
  • Occupational Health & Safety Administration (OSHA) 
  • Pipeline and Hazardous Materials Safety Administration (PHMSA) 
  • Public service commissions across our eight-state service territory; and 
  • American Gas Association (AGA) 

Customers with any questions are encouraged to please call us at 888.286.6700. Our commitment remains the same: safely and reliably delivering natural gas service.