Georgetown, Texas | Atmos Energy

Georgetown, Texas

Overview

Late on Wednesday, Feb. 20, Atmos Energy arrived on scene at 507 River Bend in Georgetown to repair an underground natural gas leak on a section of polyethylene (plastic) pipe. Crews took immediate action, the leak was repaired, and we began continuous monitoring. During the process of continuous monitoring, the Georgetown Fire Department and Atmos Energy issued a precautionary evacuation of several residences and businesses in the River Bend area.

Soil or other conditions within the area appeared to be causing natural gas to ventilate slowly. This residual natural gas now remains “trapped” in the soil. It would naturally ventilate over time but we deployed Atmos Energy’s resources to accelerate this process as fast as possible.

Contact Information

Atmos Energy representatives are available during business hours at 2411 Williams Dr. Suite 1 to further assist affected residents and business owners. We encourage residents and businesses who remain under evacuation to visit with us if you have questions or call 1.888.992.8667 to speak to an Atmos Energy representative in the Georgetown area.

Evacuation Map

Below is a map that shows current evacuations for the Georgetown area as indicated by purple shading and is updated daily. 

What happened?

Late on Wednesday, Feb. 20, Atmos Energy arrived on scene at 507 River Bend in Georgetown to repair an underground natural gas leak on a section of polyethylene (plastic) pipe.  Crews took immediate action to repair the leak and began continuous monitoring.  During the process of continuous monitoring, the Georgetown Fire Department and Atmos Energy issued a precautionary evacuation of several residences and businesses in the River Bend area.

Soil or other conditions within the area appeared to be causing natural gas to ventilate slowly. This residual natural gas now remains “trapped” in the soil. It would naturally ventilate over time but we deployed Atmos Energy’s resources to accelerate this process as fast as possible.

What is Atmos Energy doing?

To remove the residual gas we have engaged multiple internal and external experts to engineer and implement a remediation plan.  A system of vapor extraction units and wells and hundreds of ventilation holes have been strategically placed throughout the affected area to create air flow underground and remove the residual gas.

What is the status of the evacuations?

To date, we have lifted more than 100 evacuations.  These evacuations are being lifted according to our procedures and in coordination with the City of Georgetown.  We are providing real-time information to the City, affected residents and businesses concerning evacuations. For security and privacy reasons, we are not releasing detailed information to the general public. 

How long will the evacuations remain in effect?

Out of an abundance of caution, the evacuations will remain in effect until we are confident it is safe to re-occupy the structures. As with the recent lifting of evacuations, we evaluate each structure to ensure it is safe for re-occupancy and will continue to do so for the remaining affected structures. We will provide updates and a timeframe for lifting additional evacuations when available.

When do you evacuate?

For everyone’s safety, we evacuate when we detect an unsafe concentration of natural gas in or near a home or other structure.

What support is available to residents and businesses?

Atmos Energy recognizes the inconvenience experienced by local residents and businesses, so we are taking the following steps to help alleviate the burden this has placed on the community:

  • All affected residents are offered lodging and daily financial assistance to cover meals and other incidentals.
  • For evacuated residents with pets, we work to accommodate those needs on a case-by-case basis.
  • Dozens of businesses have worked with our Claims team over the past few weeks, and we encourage any affected business owner to file a claim with our claims representatives – please call 888.992.8667 or visit us in person at 2411 Williams Dr. Suite 1.
  • If the safety conditions are favorable, we personally escort residents to their homes to retrieve personal belongings.

My business was affected due to the evacuation — what is the process to receive assistance?

Please click here to print the claim form for businesses.  With any questions, please call 888.992.8667 or take the completed form to 2411 Williams Dr. Suite 1 and our claims representatives will work with you on next steps.

I am a resident within the affected area and experienced personal property damage or loss during the evacuation. How do I file a claim?

Please click here to print the claim form for personal property damage or loss.  With any questions, please call 888.992.8667 or take the completed form to 2411 Williams Dr. Suite 1 and our claims representatives will work with you on next steps.

What are you doing to keep this area safe?

Atmos Energy is partnering with local and state authorities to ensure your safety. You may see some of our work in the area, including:

  • Using vacuum units to speed up the ventilation of residual gas.
  • Digging ventilation holes with excavation equipment to speed up the ventilation of residual gas. These ventilation holes are protected by orange safety fences.
  • Performing additional leak surveys using advanced mobile leak detection units mounted on cars, as well as foot patrols.
  • Repaired underground leaks.
  • Replacing sections of pipeline as needed as we inspect and test our facilities.

Can I drive in or near the evacuation area?

Yes, you can walk, drive, or park in the evacuation area. The biggest risk is the accumulation of natural gas in or near a home or other structure. In open areas, like undeveloped property, public rights-of-way, or roadways, residual gas is able to dissipate easily.

Please be advised that our crews are busy working 24/7, and there may be temporary traffic disruptions. For that reason we would ask that you use an alternate route if possible.

What if I need to get back in my home or business during the evacuation? 

Please call us at 1.888.992.8667 and we will assist you in accessing your home or business, if conditions allow.

 

Smell Gas? Act Fast! 

Atmos Energy reminds anyone who thinks they smell natural gas inside their home or neighborhood to leave the area immediately and call 911 and the Atmos Energy emergency line at 1.866.322.8667. To learn more about natural gas leak detection, visit: www.atmosenergy.com/gassafety

 

How do I get the latest information?

Please return to this page anytime for the latest information, or call 1.888.992.8667 to speak with an Atmos Energy representative in the Georgetown area. If you would like to visit us in person, our representatives are available during normal business hours at 2411 Williams Dr. Suite 1 to further assist impacted residents and business owners.

 

Media Inquiries

For media inquiries, please email media@atmosenergy.com

Updated April 17, 2019