Technicians have made multiple passes going door to door to restore service in the areas below. If you were not home or at your business when our crews were restoring service, a door tag with instructions to schedule an appointment will be on your front door. Please call 866.322.8667 and press 1 for an appointment to restore gas.

• East Tupelo
• Guntown
• Natchez Trace (Saltillo)
• Barnes Crossing (Tupelo)
• Beech Springs (Saltillo)
• Frog Island (Tupelo)
• Plantersville 
• The Grove (Saltillo)
• Tupelo West Apartments (Tupelo)

March 22, 2025

8:30 a.m.

Service has been restored to approximately 16,538 customers in the outage area. Atmos Energy's highly-trained technicians resumed restoration efforts at 8 a.m. and are making multiple passes throughout the affected area. 

Reminder: A resident of the home or an authorized representative of the business who is 18 years of age or older must be present for the restoration services to be performed. For more information on the restoration process, click here.     

March 21, 2025

8:00 p.m.

Service has been restored to approximately 16,457 customers in the outage area.    

Atmos Energy's highly-trained technicians have made multiple passes through the affected area and will resume the restoration process at 8:00 a.m. tomorrow. 

Reminder: A resident of the home or an authorized representative of the business who is 18 years of age or older must be present for the restoration services to be performed. For more information on the restoration process, click here.     

We are currently working to restore service in the following areas: 

• Rhenda Street (Tupelo) 
• Danny Street (Tupelo) 
• Magnolia Place area (Tupelo) 
• Traceland Drive / Confederate Avenue area (Tupelo) 
• Wilemon / Pine Hall area (Tupelo) 
• Boggan Drive area (Tupelo)  
• Central Avenue (Tupelo)  
• Nelle and Forrest Street (Tupelo)  
• Chesterville Road (Tupelo)  
• Lawndale / Lee Acres (Tupelo)  
• Colonial Estates Road (Tupelo)  
• Holly Hill Subdivision and the Gun Club Road (Tupelo)  
• The Villages Community (Tupelo)  
• Clayton Road and Joyner Avenue (Tupelo)  
• Haven Acres and Green Tee Subdivision (Tupelo)  
• The Highland Circle and Madison (Tupelo)  
• County Line 6 (Tupelo)  
• County Line Road (Tupelo)  
• Saltillo  
• South Thomas Street, south of Pemberton Ave. between Lawndale Drive and Cliff Gookin Blvd. (Tupelo)  
• Downtown (Tupelo)  
• Tupelo West Apartments (Tupelo) 

 

4:30 p.m. 

Service has been restored to approximately 16,256 customers in the outage area.   

When gas service is ready to be restored in your area, we will communicate directly to customers in the affected area with a valid mobile number on file via text message, and provide an update to this page. Customers can also use the Lee County Service Restoration Map, above, to check the natural gas status at their address.     

Reminder: A resident of the home or an authorized representative of the business who is 18 years of age or older must be present for the restoration services to be performed. For more information on the restoration process, click here.  

We are currently working to restore service in the following areas:  

• Rhenda Street (Tupelo) 
• Danny Street (Tupelo) 
• Magnolia Place area (Tupelo) 
• Traceland Drive / Confederate Avenue area (Tupelo) 
• Wilemon / Pine Hall area (Tupelo) 
• Boggan Drive area (Tupelo)  
• Central Avenue (Tupelo)  
• Nelle and Forrest Street (Tupelo)  
• Chesterville Road (Tupelo)  
• Lawndale / Lee Acres (Tupelo)  
• Colonial Estates Road (Tupelo)  
• Holly Hill Subdivision and the Gun Club Road (Tupelo)  
• The Villages Community (Tupelo)  
• Clayton Road and Joyner Avenue (Tupelo)  
• Haven Acres and Green Tee Subdivision (Tupelo)  
• The Highland Circle and Madison (Tupelo)  
• County Line 6 (Tupelo)  
• County Line Road (Tupelo)  
• Saltillo  
• South Thomas Street, south of Pemberton Ave. between Lawndale Drive and Cliff Gookin Blvd. (Tupelo)  
• Downtown (Tupelo)  
• Tupelo West Apartments (Tupelo)

 

1:30 p.m.

Service has been restored to approximately 15,399 customers in the outage area.   

When gas service is ready to be restored in your area, we will communicate directly to customers in the affected area with a valid mobile number on file via text message, and provide an update to this page. Customers can also use the Lee County Service Restoration Map, above, to check the natural gas status at their address.     

Reminder: A resident of the home or an authorized representative of the business who is 18 years of age or older must be present for the restoration services to be performed. For more information on the restoration process, click here.  

We are currently working to restore service in the following areas: 

• Rhenda Street (Tupelo) 
• Danny Street (Tupelo) 
• Magnolia Place area (Tupelo) 
• Traceland Drive / Confederate Avenue area (Tupelo) 
• Wilemon / Pine Hall area (Tupelo) 
• Boggan Drive area (Tupelo)  
• Central Avenue (Tupelo)  
• Nelle and Forrest Street (Tupelo)  
• Chesterville Road (Tupelo)  
• Lawndale / Lee Acres (Tupelo)  
• Colonial Estates Road (Tupelo)  
• Holly Hill Subdivision and the Gun Club Road (Tupelo)  
• The Villages Community (Tupelo)  
• Clayton Road and Joyner Avenue (Tupelo)  
• Haven Acres and Green Tee Subdivision (Tupelo)  
• The Highland Circle and Madison (Tupelo)  
• County Line 6 (Tupelo)  
• County Line Road (Tupelo)  
• Saltillo  
• South Thomas Street, south of Pemberton Ave. between Lawndale Drive and Cliff Gookin Blvd. (Tupelo)  
• Downtown (Tupelo)  
• Tupelo West Apartments (Tupelo) 

 

8:30 a.m. 

Restoration efforts resumed at 7 a.m. At this time, service has been restored to approximately 14,832 customers in the outage area.  

When gas service is ready to be restored in your area, we will communicate directly to customers in the affected area with a valid mobile number on file via text message, and provide an update to this page. Customers can also check the Lee County Service Restoration Map, above, to check the natural gas status at their address.    

Reminder: A resident of the home or an authorized representative of the business who is 18 years of age or older must be present for the restoration services to be performed. For more information on the restoration process, click here.   

We are currently working to restore service in the following areas: 

• Rhenda Street (Tupelo)* 
• Danny Street (Tupelo)* 
• Magnolia Place area (Tupelo)* 
• Traceland Drive / Confederate Avenue area (Tupelo) 
• Wilemon / Pine Hall area (Tupelo) 
• Boggan Drive area (Tupelo)  
• Central Avenue (Tupelo)  
• Nelle and Forrest Street (Tupelo)  
• Chesterville Road (Tupelo)  
• Lawndale / Lee Acres (Tupelo)  
• Colonial Estates Road (Tupelo)  
• Holly Hill Subdivision and the Gun Club Road (Tupelo)  
• The Villages Community (Tupelo)  
• Clayton Road and Joyner Avenue (Tupelo)  
• Haven Acres and Green Tee Subdivision (Tupelo)  
• The Highland Circle and Madison (Tupelo)  
• County Line 6 (Tupelo)  
• County Line Road (Tupelo)  
• Saltillo  
• South Thomas Street, south of Pemberton Ave. between Lawndale Drive and Cliff Gookin Blvd. (Tupelo)  
• Downtown (Tupelo)  
• Tupelo West Apartments (Tupelo) 

*New as of this update. 

 

 

March 20, 2025

8:00 p.m.

Service has been restored to approximately 14,456 customers in the outage area.  

Our technicians will continue working until 11:00 p.m. this evening and will resume at 7 a.m. tomorrow. If your service is available for restoration after 9:00 p.m. you may not receive a text. 

Customers can also use the Lee County Service Restoration Map, above, to check the natural gas status at their address.    

Reminder: A resident of the home or an authorized representative of the business who is 18 years of age or older must be present for the restoration services to be performed. For more information on the restoration process, click here. 

We are currently working to restore service in the following areas: 

• Traceland Drive / Confederate Avenue area (Tupelo)
• Wilemon / Pine Hall area (Tupelo)
• Boggan Drive area (Tupelo) 
• Central Avenue (Tupelo) 
• Nelle and Forrest Street (Tupelo) 
• Chesterville Road (Tupelo) 
• Lawndale / Lee Acres (Tupelo) 
• Colonial Estates Road (Tupelo) 
• Holly Hill Subdivision and the Gun Club Road (Tupelo) 
• The Villages Community (Tupelo) 
• Clayton Road and Joyner Avenue (Tupelo) 
• Haven Acres and Green Tee Subdivision (Tupelo) 
• The Highland Circle and Madison (Tupelo) 
• County Line 6 (Tupelo) 
• County Line Road (Tupelo) 
• Saltillo 
• South Thomas Street, south of Pemberton Ave. between Lawndale Drive and Cliff Gookin Blvd. (Tupelo) 
• Downtown (Tupelo) 
• Tupelo West Apartments (Tupelo)

 

4:30 p.m.

Service has been restored to approximately 13,607 customers in the outage area.  

When gas service is ready to be restored in your area, we will communicate directly to customers in the affected area with a valid mobile number on file via text message, and provide an update to this page. Customers can also use the Lee County Service Restoration Map, above, to check the natural gas status at their address.    

Reminder: A resident of the home or an authorized representative of the business who is 18 years of age or older must be present for the restoration services to be performed. For more information on the restoration process, click here. 

We are currently working to restore service in the following areas: 

• Traceland Drive / Confederate Avenue area (Tupelo)
• Wilemon / Pine Hall area (Tupelo)
• Boggan Drive area (Tupelo) 
• Central Avenue (Tupelo) 
• Nelle and Forrest Street (Tupelo) 
• Chesterville Road (Tupelo) 
• Lawndale / Lee Acres (Tupelo) 
• Colonial Estates Road (Tupelo) 
• Holly Hill Subdivision and the Gun Club Road (Tupelo) 
• The Villages Community (Tupelo) 
• Clayton Road and Joyner Avenue (Tupelo) 
• Haven Acres and Green Tee Subdivision (Tupelo) 
• The Highland Circle and Madison (Tupelo) 
• County Line 6 (Tupelo) 
• County Line Road (Tupelo) 
• Saltillo 
• South Thomas Street, south of Pemberton Ave. between Lawndale Drive and Cliff Gookin Blvd. (Tupelo) 
• Downtown (Tupelo) 
• Tupelo West Apartments (Tupelo)

1:00 p.m.

Service has been restored to approximately 12,609 customers in the outage area.  

When gas service is ready to be restored in your area, we will communicate directly to customers in the affected area with a valid mobile number on file via text message, and provide an update to this page. Customers can also use the Lee County Service Restoration Map, above, to check the natural gas status at their address.    

Reminder: A resident of the home or an authorized representative of the business who is 18 years of age or older must be present for the restoration services to be performed. For more information on the restoration process, click here. 

We are currently working to restore service in the following areas: 

• Traceland Drive / Confederate Avenue area (Tupelo)*
• Wilemon / Pine Hall area (Tupelo)*
• Boggan Drive area (Tupelo) 
• Central Avenue (Tupelo) 
• Nelle and Forrest Street (Tupelo) 
• Chesterville Road (Tupelo) 
• Lawndale / Lee Acres (Tupelo) 
• Colonial Estates Road (Tupelo) 
• Holly Hill Subdivision and the Gun Club Road (Tupelo) 
• The Villages Community (Tupelo) 
• Clayton Road and Joyner Avenue (Tupelo) 
• Haven Acres and Green Tee Subdivision (Tupelo) 
• The Highland Circle and Madison (Tupelo) 
• County Line 6 (Tupelo) 
• County Line Road (Tupelo) 
• Saltillo 
• South Thomas Street, south of Pemberton Ave. between Lawndale Drive and Cliff Gookin Blvd. (Tupelo) 
• Downtown (Tupelo) 
• Tupelo West Apartments (Tupelo)

*New as of this update.

 

11:00 a.m.

Technicians have made multiple passes going door to door to restore service in the areas below. If you were not home or at your business when our crews were restoring service, there will be a door tag on your front door with instructions to schedule an appointment. For questions regarding your natural gas service, please call  866.322.8667 and press 1 to schedule an appointment to restore gas. 

Reminder: A resident of the home or an authorized representative of the business who is 18 years of age or older must be present for the restoration services to be performed.

• East Tupelo
• Guntown
• Natchez Trace
• Barnes Crossing 
• Beech Springs 
• Frog Island 
• Plantersville 
• The Grove in Saltillo 
• Tupelo West Apartments 

 

8:30 a.m. 

Restoration efforts resumed at 7 a.m. At this time, service has been restored to approximately 11,479 customers in the outage area.  

When gas service is ready to be restored in your area, we will communicate directly to customers in the affected area with a valid mobile number on file via text message, and provide an update to this page. Customers can also check the Lee County Service Restoration Map, above, to check the natural gas status at their address.    

Reminder: A resident of the home or an authorized representative of the business who is 18 years of age or older must be present for the restoration services to be performed. For more information on the restoration process, click here.  

We are currently working to restore service in the following areas: 

• Boggan Drive area (Tupelo) 
• Central Avenue (Tupelo) 
• Nelle and Forrest Street (Tupelo) 
• Chesterville Road (Tupelo) 
• Lawndale / Lee Acres (Tupelo) 
• Colonial Estates Road (Tupelo) 
• Holly Hill Subdivision and the Gun Club Road (Tupelo) 
• The Villages Community (Tupelo) 
• Clayton Road and Joyner Avenue (Tupelo) 
• Haven Acres and Green Tee Subdivision (Tupelo) 
• The Highland Circle and Madison (Tupelo) 
• County Line 6 (Tupelo) 
• County Line Road (Tupelo) 
• Saltillo 
• South Thomas Street, south of Pemberton Ave. between Lawndale Drive and Cliff Gookin Blvd. (Tupelo) 
• Downtown (Tupelo) 
• Tupelo West Apartments (Tupelo)

 

March 19, 2025

8:00 p.m. 

Service has been restored to approximately 10,579 customers in the outage area.   

Our technicians will continue working until 11:00 p.m., however, if your service is available for restoration after 9:00 p.m. you may not receive a text. Customers can also use the Lee County Service Restoration Map, above, to check the natural gas status at their address.     

Reminder: A resident of the home or an authorized representative of the business who is 18 years of age or older must be present for the restoration services to be performed. For more information on the restoration process, click here.  

We are currently working to restore service in the following areas:  

• Chesterville Road (Tupelo)
• Lawndale / Lee Acres (Tupelo)
• Colonial Estates Road (Tupelo)
• Holly Hill Subdivision and the Gun Club Road (Tupelo)
• The Villages Community (Tupelo)
• Clayton Road and Joyner Avenue (Tupelo)
• Haven Acres and Green Tee Subdivision (Tupelo)
• The Highland Circle and Madison (Tupelo)
• County Line 6 (Tupelo)
• County Line Road (Tupelo)
• Saltillo
• South Thomas Street, south of Pemberton Ave. between Lawndale Drive and Cliff Gookin Blvd. (Tupelo)
• Downtown (Tupelo)
• Tupelo West Apartments (Tupelo)

4:30 p.m.

Service has been restored to approximately 9,226 customers in the outage area.  

When gas service is ready to be restored in your area, we will communicate directly to customers in the affected area with a valid mobile number on file via text message, and provide an update to this page. Customers can also use the Lee County Service Restoration Map, above, to check the natural gas status at their address.    

Reminder: A resident of the home or an authorized representative of the business who is 18 years of age or older must be present for the restoration services to be performed. For more information on the restoration process, click here. 

We are currently working to restore service in the following areas: 

• Chesterville Road (Tupelo)
• Lawndale / Lee Acres (Tupelo)
• Colonial Estates Road (Tupelo)
• Holly Hill Subdivision and the Gun Club Road (Tupelo)
• The Villages Community (Tupelo)
• Clayton Road and Joyner Avenue (Tupelo)
• Haven Acres and Green Tee Subdivision (Tupelo)
• The Highland Circle and Madison (Tupelo)
• County Line 6 (Tupelo)
• County Line Road (Tupelo)
• Saltillo
• South Thomas Street, south of Pemberton Ave. between Lawndale Drive and Cliff Gookin Blvd. (Tupelo)
• Downtown (Tupelo)
• Tupelo West Apartments (Tupelo)

 

1:00 p.m.

Service has been restored to approximately 7,871 customers in the outage area.  

When gas service is ready to be restored in your area, we will communicate directly to customers in the affected area with a valid mobile number on file via text message, and provide an update to this page. Customers can also use the Lee County Service Restoration Map, above, to check the natural gas status at their address.    

Reminder: A resident of the home or an authorized representative of the business who is 18 years of age or older must be present for the restoration services to be performed. For more information on the restoration process, click here. 

We are currently working to restore service in the following areas: 

• Chesterville Road*
• Lawndale / Lee Acres area* 
• Colonial Estates Road 
• Holly Hill Subdivision and the Gun Club Road area 
• The Villages Community  
• Clayton Road and Joyner Avenue area 
• Haven Acres and Green Tee Subdivision 
• The Highland Circle and Madison area 
• East Tupelo 
• County Line 6 
• County Line Road 
• Saltillo 
• Guntown 
• Tupelo: South Thomas Steet - in the areas south of Pemberton Avenue between Lawndale Drive and Cliff Gookin Boulevard 
• Downtown Tupelo 
• East Tupelo 
• Natchez Trace Villas 

*Newly added as of this update. 

 

8:30 a.m.

Restoration efforts resumed at 7 a.m. As this time, service has been restored to approximately 6,712 customers in the outage area.

When gas service is ready to be restored in your area, we will communicate directly to customers in the affected area with a valid mobile number on file via text message, and provide an update to this page. Customers can also check the Lee County Service Restoration Map, above, to check the natural gas status at their address.   

Reminder: A resident of the home or an authorized representative of the business who is 18 years of age or older must be present for the restoration services to be performed.

We are currently working to restore service in the following areas:

• Colonial Estates Road
• Holly Hill Subdivision and the Gun Club Road area
• The Villages Community
• Clayton Road and Joyner Avenue area
• Haven Acres and Green Tee Subdivision
• The Highland Circle and Madison area 
• East Tupelo
• County Line 6
• County Line Road
• Saltillo
• Guntown
• Tupelo: South Thomas Steet - in the areas south of Pemberton Avenue between Lawndale Drive and Cliff Gookin Boulevard
• Downtown Tupelo
• Grove subdivision in Saltillo
• Frog Island
• Beech Springs
• East Tupelo
• Natchez Trace Villas
• Tupelo West Apartments
• Barnes Crossing
• Plantersville

 

March 18, 2025

8:00 p.m.

As of Tuesday evening, service has been restored to approximately 5,902 customers in the outage area. Restoration efforts continue until 11p.m. this evening and will resume at 7 a.m.

Reminder: A resident of the home or an authorized representative of the business who is 18 years of age or older must be present for the restoration services to be performed.

Restoration is being conducted in a phased approach that involves identifying and prioritizing areas based on several factors, including identifying critical-needs customers such as hospitals, nursing homes, public safety facilities, and schools.

When gas service is ready to be restored in your area, we will communicate directly to customers in the affected area with a valid mobile number on file via text message. To enroll in text alerts, log into your Account Center to receive the latest updates.

We are currently working to restore service in the following areas:

• East Tupelo
• County Line 6
• County Line Road
• Saltillo
• Guntown
• Tupelo: South Thomas Steet - in the areas south of Pemberton Avenue between Lawndale Drive and Cliff Gookin Boulevard
• Downtown Tupelo
• Grove subdivision in Saltillo
• Frog Island
• Beech Springs
• East Tupelo
• Natchez Trace Villas
• Tupelo West Apartments
• Barnes Crossing
• Plantersville

4:30 p.m.

Service has been restored to 5,374 customers in the outage area. Restoration efforts will continue until 11 p.m. this evening for customers who have received a notification via text message. 

Reminder:  If you receive a text that service is ready to restored, someone 18 years or older must be home. 

1:00 p.m.

Service has been restored to approximately 4,606 customers in the outage area. Restoration efforts resumed at 7 a.m. today for customers who have received a notification via text message. We are currently working to restore service in the following areas:

• Guntown
• Tupelo: South Thomas Steet - in the areas south of Pemberton Avenue between Lawndale Drive and Cliff Gookin Boulevard
• Downtown Tupelo
• Grove subdivision in Saltillo
• Frogs Island (Saltillo)
• Beech Springs
• East Tupelo
• Natchez Trace Villas
• Tupelo West Apartments
• Barnes Crossing
• Plantersville  

When gas service is ready to be restored in your area, we will communicate directly to customers in the affected area with a valid mobile number on file via text message. To enroll in text alerts, log into your Account Center to receive the latest updates.

A resident of the home or an authorized representative of the business who is 18 years of age or older must be present for the restoration services to be performed.

Restoration is being conducted in a phased approach that involves identifying and prioritizing areas based on several factors, including identifying critical-needs customers such as hospitals, nursing homes, public safety facilities, and schools.

8:30 a.m.

As of Monday evening, service has been restored to approximately 4,394 customers in the outage area. Restoration efforts resumed at 7 a.m. today for customers who have received a notification via text message. We are currently working to restore service in the following areas:

• Tupelo: South Thomas Steet - in the areas south of Pemberton Avenue between Lawndale Drive and Cliff Gookin Boulevard
• Downtown Tupelo
• Grove subdivision in Saltillo
• Frog Island
• Beech Springs
• East Tupelo
• Natchez Trace Villas
• Tupelo West Apartments
• Barnes Crossing
• Plantersville  

When gas service is ready to be restored in your area, we will communicate directly to customers in the affected area with a valid mobile number on file via text message. To enroll in text alerts, log into your Account Center to receive the latest updates.

A resident of the home or an authorized representative of the business who is 18 years of age or older must be present for the restoration services to be performed.

Restoration is being conducted in a phased approach that involves identifying and prioritizing areas based on several factors, including identifying critical-needs customers such as hospitals, nursing homes, public safety facilities, and schools.

March 17, 2025

8:00 p.m.

As of 8:00 p.m., service has been restored to 4,205 customers in the outage area. Restoration efforts will continue until 11 p.m. this evening and resume at 7 a.m. tomorrow for customers who have received a notification via text message.

When gas service is ready to be restored in your area, we will communicate directly to customers in the affected area with a valid mobile number on file via text message. To enroll in text alerts, log into your Account Center to receive the latest updates.

A resident of the home or an authorized representative of the business who is 18 years of age or older must be present for the restoration services to be performed.

 

5:30 p.m.

As of 5.30 p.m., service has been restored to  3,847 customers in the outage area. Restoration efforts will continue until 11 p.m. this evening for customers who have received a notification via text message.

When gas service is ready to be restored in your area, we will communicate directly to customers in the affected area with a valid mobile number on file via text message. To enroll in text alerts, log into your Account Center to receive the latest updates.

A resident of the home or an authorized representative of the business who is 18 years of age or older must be present for the restoration services to be performed.

 

1:00 p.m.

Atmos Energy crews are working as safely and quickly as possible to restore service. As we have shared previously, this is an extensive process requiring a phased and systematic approach that involves identifying and prioritizing areas based on several factors, including critical-need customers such as hospitals, nursing homes, public safety facilities, and schools.

The next phase of restoration is based on several factors, including the complexity of the work and our operating system. Our highly trained technicians work their way through each area in a phased and systematic approach to restore service to as many customers as possible.

While some customers may see service restored sooner than others, this approach helps us complete overall restoration in the safest and most efficient manner. Our highest priority is the safety of our customers, employees, and our natural gas system. 

Atmos Energy has begun restoring service to customers in the following areas who are affected by the temporary system outage:

• Downtown Tupelo
• Grove subdivision in Saltillo
• Frog Island
• Beech Springs
• East Tupelo
• Natchez Trace Villas
• Tupelo West Apartments
• Barnes Crossing
• Plantersville  

8:30 a.m.

As of 11 p.m. Sunday evening, service has been restored to approximately 2,400 customers in the outage area. Restoration efforts resumed at 7 a.m. today for customers who have received a notification via text message.

When gas service is ready to be restored in your area, we will communicate directly to customers in the affected area with a valid mobile number on file via text message. To enroll in text alerts, log into your Account Center to receive the latest updates.

A resident of the home or an authorized representative of the business who is 18 years of age or older must be present for the restoration services to be performed.

Restoration is being conducted in a phased approach that involves identifying and prioritizing areas based on several factors, including identifying critical-needs customers such as hospitals, nursing homes, public safety facilities, and schools.

Scam Alert

As Atmos Energy technicians work to restore service as quickly and safely as possible, we urge you to take the following steps to protect yourself from fraud.

• Always ask for an employee’s identification badge, which displays their name, photograph, and Atmos Energy logo.
• If you suspect an impostor, call Atmos Energy Customer service at 888.286.6700 Monday - Friday, 7 a.m. to 6 p.m. (Central) or our 24/7 emergency number at 866.322.8667 after hours.
• Beware of impostors demanding payment at your door. Our employees will not collect payments in person or by a prepaid debit card, gift card, cryptocurrency, or an unauthorized third-party payment or mobile application. Additionally, we will not request or accept payment for faster service reconnection.  
• Atmos Energy will not attempt to contact customers after business hours unless there is an emergency or to turn on your gas service after an outage. 

March 16, 2025

9:00 p.m.

If you received a notification via text message regarding service restoration, Atmos Energy's highly trained employees will go door-to-door performing the restoration process until 11 p.m. this evening (Sunday, March 16). Restoration will resume at 7 a.m. tomorrow (Monday, March 17).

A resident of the home or an authorized representative of the business who is 18 years of age or older must be present for the restoration services to be performed.

 

5:00 p.m.

Scam Alert for Lee County, MS Customers

As Atmos Energy technicians work to restore service as quickly and safely as possible, we urge you to take the following steps to protect yourself from fraud.

• Always ask for an employee’s identification badge, which displays their name, photograph, and Atmos Energy logo.
• If you suspect an impostor, call Atmos Energy Customer service at 888.286.6700 Monday - Friday, 7 a.m. to 6 p.m. (Central) or our 24/7 emergency number at 866.322.8667 after hours.
• Beware of impostors demanding payment at your door. Our employees will not collect payments in person or by a prepaid debit card, gift card, cryptocurrency, or an unauthorized third-party payment or mobile application. Additionally, we will not request or accept payment for faster service reconnection.  
• Atmos Energy will not attempt to contact customers after business hours unless there is an emergency or to turn on your gas service after an outage. 

We will continue to communicate with customers via text message. If you haven't already, visit the Account Center to receive the latest updates, including when service is ready to be restored in your area. 

10:15 a.m.

Since early this morning, hundreds of Atmos Energy’s highly trained employees have resumed work to purge the system and restore service following the severe weather that occurred across Lee County. 

If you are in an area of the system being purged, the process to remove natural gas from the system, you may smell the distinctive “rotten egg” or skunk-like odor that makes natural gas detectable in the air. When purging is complete in those areas, Atmos Energy crews will begin going door-to-door to safely restore gas service and relight appliances. This extensive process will take some time, so we have deployed additional resources, including highly trained technicians from other areas, to help restore service as quickly and safely as possible.

Gas service is being restored to some parts of the affected area. When service is ready to be restored in your area, we will communicate directly to customers in the affected area with a valid mobile number on file via text message. 

When natural gas service is ready to be restored, here’s what you can expect:

• A resident of the home or an authorized representative of the business who is 18 years of age or older must be present for the restoration services to be performed.
• Your natural gas piping and appliances must pass a safety check.  We will need access to your natural gas meter throughout this process.
• You may choose to have an Atmos Energy technician enter your home or business to relight gas appliances that are accessible and in a safe working condition. However, this is not a substitute for routine or manufacturer-recommended safety inspections and maintenance of your appliances and gas piping. Your gas piping and appliances are your responsibility and should be inspected periodically.
• If you are not home or at your business when our crews are restoring service, we will leave a door tag with instructions. For questions regarding your natural gas service, please call 866.322.8667.

We will continue to provide updates to this page.

March 15, 2025

5:45 p.m.

The safety of our communities, employees, and contractors remains our highest priority. Due to the inclement weather, our highly trained technicians must stop work as weather conditions worsen. We will continue to watch the weather and provide updates as they become available. We appreciate your patience while we work to restore service as safely and efficiently as possible. 

 

9:15 a.m.

Atmos Energy has begun restoring service to customers who are affected by the temporary system outage in Lee County. This process that will take some time, so we have deployed additional resources, including highly trained technicians from other areas, to help restore service as quickly and safely as possible.

When service is ready to be restored, we will communicate directly with customers in the area with a valid mobile number on file via text message. We will continue to provide updates to this page.

When natural gas service is ready to be restored, here’s what you can expect:

• Your natural gas piping and appliances must pass a safety check.  
• A resident of the home or an authorized representative of the business who is 18 years of age or older must be present for the restoration services to be performed.
• We will need access to your natural gas meter throughout this process.
• You may choose to have an Atmos Energy technician enter your home or business to relight gas appliances that are accessible and in a safe working condition. However, this is not a substitute for routine or manufacturer-recommended safety inspections and maintenance of your appliances and gas piping. Your gas piping and appliances are your responsibility and should be inspected periodically.
• If you are not home or at your business when our crews are restoring service, we will leave a door tag with instructions. For questions regarding your natural gas service, please call 866.322.8667.

For more information about the restoration process, click here.

 

March 14, 2025

1:30 p.m.

Atmos Energy crews have completed the process of turning off service to each meter affected by the outage. We will now begin purging the distribution system. During this step, you may smell the distinctive “rotten egg” or skunk-like odor that makes natural gas detectable in the air.

When purging is complete, Atmos Energy crews will begin going door-to-door to safely restore gas service and relight appliances. This is an extensive process that will take some time, so we have deployed additional resources, including highly trained technicians from other areas, to help restore service as quickly and safely as possible. 

When the system is ready to be restored, we will communicate directly to customers in the affected area with a valid mobile number on file via text message. We will continue to provide updates to this page.

When natural gas service is ready to be restored, here’s what you can expect:

• Your natural gas piping and appliances must pass a safety check.  
• A resident of the home or an authorized representative of the business who is 18 years of age or older must be present for the restoration services to be performed.
• We will need access to your natural gas meter throughout this process.
• You may choose to have an Atmos Energy technician enter your home or business to relight gas appliances that are accessible and in a safe working condition. However, this is not a substitute for routine or manufacturer-recommended safety inspections and maintenance of your appliances and gas piping. Your gas piping and appliances are your responsibility and should be inspected periodically.
• If you are not home or at your business when our crews are restoring service, we will leave a door tag with instructions. For questions regarding your natural gas service, please call 866.322.8667.

For any questions you may have about your natural gas service, our customer service line is available from 7 a.m. to 6 p.m., Monday through Friday, at 888.286.6700.

 

March 13, 2025

7:00 p.m.

A press release about the gas outage in the towns of Belden, Guntown, Plantersville, Saltillo, Shannon, Tupelo, and Verona can be found here. 

Atmos Energy is working safely and efficiently to restore gas to these areas. While our efforts began yesterday, full restoration of gas service requires a multi-step process that will take some time to complete.  Over the past 24 hours, Atmos Energy’s technicians have been going door-to-door to turn off the gas at each customer’s meter.  We are also in the process of completing repairs to the upstream gas supply system. We will then begin taking steps to safely restore service to customers. During the restoration process, Atmos Energy crews will again go door-to-door to safely restore gas service and relight appliances. Because this is an extensive process, we cannot yet provide an estimate of when service will be restored.  

More than 200 Atmos Energy employees from across our eight-state footprint have arrived to our command center in Tupelo to assist with restoration efforts, and more employees and Atmos Energy contractors are on their way. However, you will not have natural gas service until repairs and safety checks are completed. Then a highly trained safety technician can safely begin the restoration process and relight appliances.  We are beginning work early in the morning and will continue until around midnight each day.

The safety of our communities, employees, and contractors remains our highest priority. The impacted areas are safe, and no evacuations have been issued. 

For any questions you may have about your natural gas service, our customer service line is available from 7 a.m. to 6 p.m., Monday through Friday, at 888.286.6700.

 

12:30 p.m.

Over the past 24 hours, Atmos Energy’s highly trained technicians have been going door-to-door to turn off the gas at each customer’s meter. We are beginning work early in the morning and will continue until around midnight each day. This is an extensive process, and we cannot yet provide an estimate of when service will be restored.

More than 200 Atmos Energy employees from across our eight-state footprint have arrived to our command center in Tupelo to assist with restoration efforts, and more employees and Atmos Energy contractors are on their way.  

The area is safe and no evacuations have been issued.  However, you will not have natural gas service until repairs and safety checks are completed and then a highly trained safety technician can safely begin the restoration process and relight appliances.   The safety of our communities, employees, and contractors remains our highest priority.

For any questions you may have about your natural gas service, our customer service line is available from 7 a.m. to 6 p.m., Monday through Friday, at 888.286.6700.

 

March 12, 2025

8:00 p.m.

Earlier today, Atmos Energy began the process of going door-to-door to turn off the gas at each customer's meter, and will continue doing so throughout the evening, ending at midnight tonight. We will resume the process tomorrow at 6:30 a.m. This is a manual process that will take some time, so we have deployed additional resources from across our footprint to help restore service as quickly and safely as possible. 

The area is safe and no evacuations have been issued.  However, you will not have natural gas service until repairs and safety checks are completed and then a highly trained safety technician can safely begin the restoration process and relight appliances.  

For additional information on service restoration, click here. 

 

4:30 p.m.

Atmos Energy’s highly trained technicians are responding to a temporary system outage affecting residents in Lee County, Mississippi, in the towns of Belden, Guntown, Plantersville, Pontotoc, Saltillo, Shannon, Tupelo, and Verona. City officials and the fire departments have been notified.  The area is safe, and no evacuations have been issued. We are reaching out to customers in the affected area via text messages for those we have a number for, and residents may see Atmos Energy trucks working throughout the area.

Before repairs can be made, we must go door-to-door and turn off the gas at each customer’s meter.  This is a manual process that will take some time, so we have deployed additional resources, including highly trained technicians from other areas to help restore service as quickly and safely as possible. This is an extensive process, and we cannot yet provide an estimate of when repairs will be complete.  We will continue to communicate directly with those impacted and provide updates to our website.

When repairs are complete and natural gas service is ready to be restored to your home, here’s what you can expect: 

• Your natural gas piping and appliances must pass a safety check. 
• A resident of the home or an authorized representative of the business who is 18 years of age or older must be present for the restoration services to be performed. 
• We will need access to your natural gas meter throughout this process. 
• An Atmos Energy technician or contractor will need to enter your home or business to relight gas appliances that are accessible and in a safe working condition. However, this is not a substitute for routine or manufacturer-recommended safety inspections and maintenance of your appliances and gas piping. Your gas piping and appliances are your responsibility and should be inspected periodically. 
• If you are not home or at your business when our crews are restoring service, we will leave a door tag with instructions.  
• For questions regarding your natural gas service, please call 888.286.6700.

 

10:15 a.m.

Atmos Energy crews are working to restore natural gas service to homes and businesses in Lee County, Mississippi. We are reaching out to customers in the affected area, and residents may see Atmos Energy trucks working throughout the area.  Please check back for updates as conditions can quickly change.