Tornado and Natural Gas Safety | Atmos Energy
KY Tornado_HERO

Tornado and Natural Gas Safety

Atmos Energy is working closely with the cities, first responders, and customers affected by the recent tornado and severe weather in Kentucky. Please contact us if you have a natural gas emergency or questions about your natural gas service:

  • 24/7 Emergency Line: 866.322.8667
    • Call our 24/7 emergency line if you have a damaged natural gas meter, are smelling natural gas, cannot access your natural gas meter, suspect a natural gas leak, etc. 
  • General Customer Service: 888.286.6700
    • Monday - Friday, 7am - 6pm CT

Safety Information

If you suspect a natural gas leak inside or outside your home or business, leave the area immediately and call 911 and our 24-hour emergency line at 866-322-8667.

Use all of your senses to detect a natural gas leak:  

  • SMELL the distinctive “rotten egg” or skunk-like odor that makes natural gas detectable.   
  • LOOK  for blowing dust, bubbling water, or dead vegetation near a gas line.
  • LISTEN for a hissing or whistling sound near a gas appliance or a roaring sound near a pipeline.

If you are struggling to pay a past due balance, assistance is available. Even if you have not qualified in the past, financial assistance from federal, state, and local programs is available through energy assistance agencies and state housing authorities. Click here to find additional information including energy assistance agencies close to you. 

  • If you think you smell gas, immediately leave the affected area and from a safe distance call 911 or Atmos Energy’s 24-hour emergency response line at 866.322.8667.  
  • NEVER try to find the source of a gas leak. 
  • If you smell gas or suspect a leak, DO NOT use a mobile phone or anything that might cause a spark, such as a generator. 
  • If flooding occurs at a residence or business and the gas appliances are underwater, do not try to operate the appliances. Instead, contact Atmos Energy or a qualified service professional to conduct a safety inspection.
  • If you think you smell gas, immediately leave the affected area and from a safe distance call 911 or Atmos Energy’s 24-hour emergency response line at 866.322.8667.  
  • During a natural disaster or severe weather event, DO NOT turn off natural gas at the meter, even if evacuations are issued.
  • NEVER try to find the source of a gas leak.
  • If you smell gas or suspect a leak, DO NOT use a mobile phone or anything that might cause a spark, such as a generator.   
  • If a natural gas meter is damaged or a gas line is exposed, immediately leave the area, and call our 24-hour emergency response line at 866-322-8667.  
  • If possible, and it is safe to do so, clean off debris by hand from your natural gas meter. If any heavy machinery is required to remove the debris, ensure the natural gas meter is not struck. 
  • Know where your natural gas meter is located. Make sure it’s visible and free of trash and debris. Mechanical equipment used to clean up after a storm may damage the meter if it is hidden.
  • Natural gas distribution pipelines are mostly underground but can be damaged by uprooted trees and shifted foundations. After a storm, call 811 to have the location of underground utility lines marked, as gas service lines could become tangled.

It is important to take precautions when operating a generator.  Follow manufacturer instructions when setting up a generator.  Improper use can produce carbon monoxide, an odorless, colorless toxic gas.

Atmos Energy customers experiencing a natural gas outage or service interruption should contact our 24/7 emergency line at 866.322.8667. 

Customers will be restored as quickly as possible once the area is deemed safe.

For more information on the service restoration process, please click here.