Utility Scams | Atmos Energy
Two employees in yellow vests with wrenches working on a pipeline

Utility Scams

Beware of Utility Scams

Nationwide utility scams are on the rise, and we recommend customers take the following steps to protect themselves from fraud. If you suspect you are a victim of a scam, then please contact our Customer Contact Center at 888-286-6700 Monday - Friday  7 a.m. to 6 p.m. (central). Atmos Energy will not attempt to contact customers after business hours unless there is an emergency. 

Employee Impostor

  • Always ask for an employee’s identification badge, which displays name, photograph, and Atmos Energy logo. 
  • If you suspect an impostor, call our customer service number at 888-286-6700 to verify the employee's identity and contact local authorities.
  • Beware of impostors demanding payment at your door. Our employees will not collect payments in person. 

Email Scams

  • Beware of bogus emails requesting immediate payment of your bill, particularly with prepaid debit cards.
  • Verify that your account number listed is correct.
  • Do not click on any links in the suspicious email as many contain viruses.
  • Verify your account balance through our online Account Center.

Telephone Scams

  • Telephone scams are also on the rise, where people pose as utility employees and demand immediate payment of past due balances. Atmos Energy will not demand payment by a prepaid debit card. 
  • If you ever have concerns about the legitimacy of a call, please hang up and call our customer service number at 888-286-6700.
  • Our employees do not call after business hours unless there is an emergency. 

For more information, visit the Federal Trade Commission.