Privacy Policy | Atmos Energy

Privacy Policy

Effective Date: May 10, 2022

This Privacy Policy describes the privacy practices of Atmos Energy Corporation ("Atmos Energy") regarding the information Atmos Energy collects about you through our interactions with you, including through our website and provision of services.

If you have questions about our Privacy Policy, please contact us at custinfo@atmosenergy.com or write to:

Atmos Energy Corporation
P.O. BOX 650205
Dallas, TX 75240

Types of Personal Information We Collect

The types of personal information we collect about you depends on the nature of your relationship with us. We may collect data related to your identity, contact and payment information, as well as usage and transaction data:

When you use our website, we may also collect certain other types of information that do not specifically identify you directly, but in certain circumstances could allow you to be identified indirectly. We collect this information automatically and indirectly through the use of our cookies and other tracking technologies.  Cookies are small text files that enable us to recognize repeat visitors and facilitate ongoing access to and use of the site. Cookies also allow a site to track usage behavior and compile information. Your browser software can be set to limit the use of cookies. If you choose to reject the use of cookies, some features and functionality of our site may not be available to you. In addition, our website may automatically collect other information, such as, but not limited to, your domain name and Internet protocol address, compiling aggregate data for statistical purposes to improve our content and services and administer our website.

How we collect your personal information

Sources of  personal information include:

  • applications and other forms;
  • your transactions and account experiences with us;
  • outside sources, such as credit bureaus.

Use and Disclosure of Information

We use your information to operate our business, including to:

  • Provide you with energy services;
  • Operate our websites;
  • Respond to your direct inquiries, including by email or phone;
  • Protect our systems from fraud, cyber threats, or other illegal activity; and
  • Provide you with information about products, services, news, and events.

We may disclose your information as permitted or required by law, including, for example to:

  • Third-party payment processors to process credit card or debit/ATM payments;
  • Credit reporting agencies as permitted by law;
  • Local, state, and federal law enforcement pursuant to lawful process;
  • Local, state, and federal government agencies to protect the security of our systems;
  • Certain government agencies that help monitor our networks to enhance  our cyber resilience and analyze cyber threats;
  • Your local transmission and distribution service provider;
  • Affiliated and non-affiliated third parties acting on our behalf; and
  • The appropriate regulatory agencies as part of their regulatory oversight of us.

Atmos Energy does not sell any customer-specific information. However, Atmos Energy may sometimes disclose or provide customer information to affiliated or non-affiliated third parties to respond to a customer request for service, provide appropriate service, better understand customer needs or provide opportunities we think may be of interest to our customers.

Security

Atmos Energy will endeavor to take all steps deemed reasonable by Atmos Energy to keep secure any information we hold about you, and to keep this information accurate and up to date. No system or network can be guaranteed to be 100% secure. 

We require our employees and data processors to agree to respect the confidentiality of any personal information held by Atmos Energy.

Children’s Privacy

Our website and services are directed toward and designed for use by adults. Atmos Energy does not seek to gather any information from or about children under the age of 16. We urge all children and teens to seek parental consent before providing any identifiable information to anyone on the Internet.

Advertising and Social Media

Atmos Energy uses third-party social media sites from time to time that may access and store information through their terms of use or terms of service. We may also have the site place ads that, when clicked, will direct you to an Atmos Energy site where our cookie technology may collect information about you to assess your interest in certain content or better understand your browsing activities. Atmos Energy may also receive analytical data from such third-party social media sites to evaluate the performance of our ads and tell us more about your interests.

Subscriptions and Services

You are not required to register or provide information to us to view much of our site. To obtain services from Atmos Energy or subscribe to certain portions of our website, such as customer-specific portals or other services provided by Atmos Energy or its affiliates, you may be asked for personal information. We will use your information to personalize your web experience or to provide the services you requested. Atmos Energy will use your information in accordance with this Privacy Policy.

Third-Party Sites

The Atmos Energy website may contain links to other websites not affiliated with Atmos Energy Corporation and therefore not under its control. Atmos Energy is not responsible for and does not necessarily support the privacy practices or the content of these third-party sites as they are not subject to the privacy, security, or accessibility policies of Atmos Energy. We recommend that you carefully read the privacy policies of each site you visit.

Acceptance and Jurisdiction

By using this site, you agree that you have read, understand, and will abide, and be bound, by the terms of this Privacy Policy ("Terms"). If you do not agree to these Terms, please do not use Atmos Energy's websites. These Terms shall be governed in all respects in accordance with the laws without regard to the conflict or choice of law rules thereof.

We reserve the right to modify or amend this Privacy Policy. We will communicate material modifications or amendments to our customers and will post such modifications or amendments to the Atmos Energy website.