Winter Storm Fern brought snow, ice, and historically cold temperatures to many of the communities we serve beginning on January 23. During extended winter weather like that, it’s normal for natural gas use to go up as your furnace, water heater, fireplace, and other gas appliances work harder to keep your home warm and comfortable.

Because of that increased usage, you may notice your next bill is higher than what you typically see, and we understand that you may have concerns. The good news is that Atmos Energy offers several options to help you manage your bill.

Options to help manage your bill

If your bill is higher than expected, you’re not alone — and there are tools available to help make it more manageable:

• Budget Billing: Helps even out seasonal highs and lows so your bill is more predictable each month.
• Installment Plan: Allows you to spread the payment of your balance over time.
• Energy assistance programs: Local agencies may offer financial assistance for customers who qualify.

You can explore these options, enroll in free payment programs, make payments, and find energy assistance resources anytime through your online Account Center. To learn more, visit atmosenergy.com/assistance.

Understanding your bill

If you’d like a closer look at what’s driving your bill, helpful resources are available online. Visit atmosenergy.com/mybill to find explanations of common bill terms and factors that affect your charges.

You can also use the Bill Comparison tool in your Account Center to view your current bill alongside a previous one. This can help show how colder weather, the number of days in your billing cycle, and natural gas usage all play a role in what you pay.

What affects the amount of my bill?

Several factors typically impact your natural gas bill, including:

• How much natural gas you use
• The natural gas commodity cost, which is passed through without markup
• Customer, facility, or delivery charges to your home or business
• Applicable taxes and fees

If you ever notice unusual or unexpected usage, it could be a sign of a gas leak. If you smell gas or suspect a leak, leave the area immediately. From a safe location, call 911 and Atmos Energy’s 24/7 emergency line at 866.322.8667. We’re always here to help.

Atmos Energy remains committed to the safe and reliable delivery of natural gas — and to supporting our customers with exceptional service and helpful solutions. If you have questions or need assistance, our Customer Contact Center is available Monday through Friday from 7 a.m. to 6 p.m. Central time at 888.286.6700.