Frequently Asked Questions

Just like other infrastructure in our communities, such as highways and bridges, natural gas systems must be replaced and modernized over time.

We are upgrading aging infrastructure with newer pipe to increase the safety and reliability of our system. The new gas lines require less maintenance and meet all current safety requirements.

You may notice Atmos Energy crews and contractors working in your neighborhood. This process includes locating and marking various underground utilities such as water and cable, replacing main and service lines, relocating indoor meters to the outside of homes and restoring property to original or better condition. 

When construction starts, customers could experience a temporary disruption to their natural gas service. If this happens, we will talk with our customers on-site. If no one is home, we leave a door tag with next steps to restore service.

Before work begins, we will record the entire construction path to document the condition of sidewalks, driveways, curbs, etc. to ensure any needed repairs will be made accurately. Initial restoration, such as leveling of surfaces, will be completed as the project progresses.  

When upgrading our natural gas lines, residents will see us working in streets and yards. This may include cutting holes in streets and driveways, plus  digging in some yards. While work is  going on, we will make temporary  repairs to yards and sidewalks. When the work is complete, we will make arrangements with customers and residents to restore affected areas to their previous conditions.

To get in touch with an Atmos Energy representative about a pipeline modernization project, click here to fill out a form. Someone will get back with you within two business days.