Our trained technicians will be on site to monitor the area while we complete these steps to restore service. 

  • Step 1: After repairs have been made to our pipeline, Atmos Energy crews will purge the distribution system to ensure that air is not in our pipelines.
  • Step 2: Once the line has been successfully purged, natural gas will be on the system. 
  • Step 3: When our crews have determined the system is ready, service restoration can begin at each home or business. 

When natural gas service is ready to be restored to your home, here’s what you can expect:

  • We will need access to your natural gas meter throughout this process.
  • A resident of the home or an authorized representative of the business who is 18 years of age or older must be present for the restoration services to be performed.
  • You may choose to have an Atmos Energy technician enter your home or business to relight gas appliances that are accessible and in a safe working condition. However, this is not a substitute for routine or manufacturer-recommended safety inspections and maintenance of your appliances and gas piping.  Your gas piping and appliances are your responsibility and should be inspected periodically. 
  • If you are not home or at your business, we will leave a door tag with instructions. For questions regarding your natural gas service, please call 888.286.6700.

Use all of your senses to detect a natural gas leak.  

  • SMELL the distinctive “rotten egg” or skunk-like odor that makes natural gas detectable.   
  • LOOK  for blowing dust, bubbling water, or dead vegetation near a gas line.
  • LISTEN for a hissing or whistling sound near a gas appliance or a roaring sound near a pipeline.

If you suspect a leak, call 911 and Atmos Energy from a safe distance at our toll-free emergency number 866.322.8667. Atmos Energy will send a trained technician immediately to investigate at no cost. Do not assume someone else will report the leak.

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