Latest Updates:

If you are experiencing a natural gas service disruption, please call our 24/7 emergency line at 866.322.8667.  

Check the restoration page for information about the service restoration process.

 

Severe Weather Safety Tips

Whether it is a hurricane, flooding, or other severe weather event, please observe these important safety tips:

• If flooding occurs and gas appliances are underwater, do not try to operate the appliances. Instead, contact Atmos Energy or a qualified service professional to conduct a safety inspection.
• During a natural disaster or severe weather event, DO NOT turn off natural gas at the meter even if evacuations are issued.
• NEVER try to find the source of a gas leak.
• DO NOT use a mobile phone or anything that might cause a spark, such as a generator.
• If a natural gas meter is damaged or a gas line is exposed, immediately leave the area, and call the Atmos Energy 24-hour emergency response line at 866.322.8667.
• Know where your natural gas meter is located. Make sure it’s visible and free of trash and debris. Mechanical equipment used to clean up after a storm may damage the meter if it is hidden.
• Natural gas distribution pipelines are mostly underground but can be damaged by uprooted trees and shifted foundations. After a storm, call 811 to have the location of underground utility lines marked, as gas service lines could become tangled.
• Atmos Energy customers experiencing a natural gas outage or service interruption should contact the company's customer service number at 888.286.6700. Service will be restored as quickly as possible once the area is deemed safe, and more information about this process is available on our Service Restoration page.