9:30 p.m.

Atmos Energy technicians remain onsite to continue restoration of natural gas service to homes and businesses on Grayson Lane, Jefferson Lane, Montgomery Drive, Maverick Drive, Liberty Way, and parts of Lakeview Drive. 

Atmos Energy crews completed phase 2, the testing phase, of the restoration process in the central portion of the outage area, and are preparing to move to phase 3, restoration of natural gas service, to homes and businesses on Howard Drive, Clancy Lane, Mattie Lane, Shore Drive, Lake Drive, and Lakeview Drive (between Howard Drive and Mattie Lane). Customers will see our crews going door-to-door to safely restore service and relight appliances. When natural gas is ready to be restored to your home, here’s what you can expect:

• Your natural gas piping and appliances must pass a safety check.
• A resident of the home or an authorized representative of the business who is 18 years of age or older must be present for the restoration services to be performed.
• We will need access to your natural gas meter throughout this process.
• You can have an Atmos Energy technician or contractor enter your home to relight gas appliances that are accessible and in a safe working condition.
• If you are not home when we arrive, we will leave a door tag with instructions. If we miss you, call the dedicated Lake Dallas line, and a technician will return to restore your service. Technicians will be on site and available throughout the process.

Our crews continue to work on phase 2, the testing phase, of the restoration process for customers who are without natural gas service. 

We would like to thank our customers for their patience and cooperation as we work to restore service as safely and efficiently as possible. Please be aware that our technicians will need to access customers’ natural gas meters throughout this process. 

We will continue to communicate directly with customers in the affected area, and residents may see Atmos Energy trucks working throughout the neighborhood. Customers can receive text message updates about their natural gas service by updating their Notification Preferences in the Account Center on atmosenergy.com.

For questions regarding your natural gas service, please call our dedicated Lake Dallas line at 800.249.9406.

5:00 p.m.

Atmos Energy crews completed phase 2, the testing phase, of the restoration process in the northern portion of the outage area.  Crews are preparing to move to phase 3, restoration of natural gas service, to homes and businesses on Grayson Lane, Jefferson Lane, Montgomery Drive, Maverick Drive, Liberty Way, and parts of Lakeview Drive. Customers will see our crews going door-to-door to safely restore service and relight appliances.

When natural gas is ready to be restored to your home, here’s what you can expect:

• Your natural gas piping and appliances must pass a safety check.  
• A resident of the home or an authorized representative of the business who is 18 years of age or older must be present for the restoration services to be performed.  
• We will need access to your natural gas meter throughout this process.  
• You can have an Atmos Energy technician or contractor enter your home to relight gas appliances that are accessible and in a safe working condition.  
• If you are not home when we arrive, we will leave a door tag with instructions. If we miss you, call the dedicated Lake Dallas line, and a technician will return to restore your service. Technicians will be on site and available throughout the process.  

We would like to thank our customers for their patience and cooperation as we work to restore service as safely and efficiently as possible. Please be aware that our technicians will need to access customers’ natural gas meters throughout this process. 

We will continue to communicate directly with customers in the affected area, and residents may see Atmos Energy trucks working throughout the neighborhood. Customers can receive text message updates about their natural gas service by updating their Notification Preferences in the Account Center on atmosenergy.com.

For questions regarding your natural gas service, please call our dedicated Lake Dallas line at 800.249.9406.

12:00 p.m.

The safety of the public, our employees, and our system is our highest priority. We continue to work as safely and efficiently as possible to restore service. Atmos Energy crews continue to work on phase two, the testing phase, of the restoration process. Lake Dallas residents will continue to see a heavy presence of technicians in the area throughout the day.

We will provide another update at approximately 5:00 p.m. today. Lake Dallas residents should continue to use our dedicated line at 800.249.9406 with any questions or concerns.

To receive text updates related to your natural gas service, update your notification preferences in your Account Center.

8:00 a.m.

Atmos Energy crews continued to work overnight and into this morning on phase two, the testing phase, of the restoration process. Lake Dallas residents will continue to see a heavy presence of technicians in the area throughout the day.  

We will provide another update by noon today. Lake Dallas residents should continue to use our dedicated line at 800.249.9406 with any questions or concerns.

11:15 p.m.

Atmos Energy technicians continue to work with the Lake Dallas Fire Department to respond to the incident that occurred Thursday night on Moseley Street in Lake Dallas, Texas.

Natural gas service remains turned off for a number of customers, and we are working diligently to safely restore this service. 

The service restoration process includes three phases--a turn-off phase, a testing phase, and a turn-on phase. Today, we completed the turn-off phase, which is a manual process  requiring a technician to work at each meter. We have begun the testing phase.  

Because restoring service is a manual process that takes time, we have deployed additional resources.  Atmos Energy is committed to providing continuous updates and will provide another update on March 21 at 9:00 a.m. on the status of service restoration.

In cooperation with the Lake Dallas Fire Department, we have lifted the evacuations for most of impacted customers and stand ready to assist the limited number of remaining evacuated customers to access their homes as needs arise.  Atmos Energy is contacting impacted customers proactively, however if Lake Dallas customers want to contact us directly, they can reach the company through a dedicated Lake Dallas line at 800.249.9406 with any questions or concerns.

Residents will continue to see our technicians in the area throughout the weekend as investigative and related activities continue to restore natural gas service.  

We would like to thank our customers for their patience and cooperation as we work to restore service as safely and efficiently as possible. 

If you suspect a natural gas leak, leave the area immediately! From a safe distance call 911 and Atmos Energy's 24-hour toll-free emergency number at 866.322.8667.

6:15 p.m.

Atmos Energy technicians continue to work with the Lake Dallas Fire Department to respond to the incident that occurred last night on Moseley Street in Lake Dallas, Texas.

Natural gas service remains turned off for a number of customers, and we are working diligently to safely restore this service.  In cooperation with the Lake Dallas Fire Department, we have lifted the evacuations for many impacted customers and stand ready to assist the limited number of remaining evacuated customers to access their homes as needs arise.  Atmos Energy is contacting impacted customers proactively, however if Lake Dallas customers want to contact us directly, they can reach the company through a dedicated Lake Dallas line at 800.249.9406 with any questions or concerns.

Residents will continue to see our technicians in the area throughout the weekend as investigative and related activities continue to restore natural gas service.  

We would like to thank our customers for their patience and cooperation as we work to restore service as safely and efficiently as possible. 

If you suspect a natural gas leak, leave the area immediately! From a safe distance call 911 and Atmos Energy's 24-hour toll-free emergency number at 866.322.8667

1:30 p.m.

Atmos Energy technicians are on scene in the Lake Dallas neighborhood working with city officials and the fire department.  Residents may see Atmos Energy trucks and crews working throughout the area, and we will communicate directly with impacted customers via text message.

We would like to thank our customers for their patience and cooperation as we work to restore service as safely and efficiently as possible. 

For questions regarding your natural gas service, please call 800.249.9406.

If you suspect a natural gas leak, leave the area immediately! From a safe distance call 911 and Atmos Energy's 24-hour toll-free emergency number at 866.322.8667