Weather Safety | Atmos Energy
Atmos Energy truck driving through the snow in Colorado

Weather Safety

Tornado Safety Information for Kentucky

If you were affected by the tornado in Kentucky, click here for important safety information and service updates. 

Stay Safe in Severe Winter Weather

We want you and your family always to be safe. Please be aware of these safety tips during severe weather: 

  • Never use an oven or gas stovetop to heat your home. 
  • Protect natural gas meters. Natural gas meters are weather-proof; however, to ensure that the meter keeps working smoothly, remove snow and ice from natural gas meters with a broom or brushNever kick or chip snow and ice away with a hard object 
  • Minimize the risk of frozen pipesLeave faucets running at a trickle, leave cabinet doors open, and close all doors and windows to keep heat inside. 
  • If you think you smell gas, act fast!  Leave the area immediately and from a safe distance call 911 and the Atmos Energy emergency number at 866.322.8667.   

Remove Snow Buildup from Gas Meters, Pipes, and Vents

Snow and ice buildup can damage gas meters and pipes and make them difficult to reach in an emergency. Blocked vents for dryers and other gas appliances can lead to a dangerous buildup of carbon monoxide gas.

To help keep your home and family safe during snowy or icy weather:

  • Remove snow and ice buildup from meters and pipes.
  • Make sure that external vents for dryers and other natural gas equipment are clear.
  • Remove snow and ice safely by gently using a broom or brush. Do not use ice-melting chemicals, salt, shovels, or sharp-edged tools.
  • Make sure the meter is visible to snowplow drivers if it is near a street or sidewalk.
  • If you remove snow off the roof, be sure it doesn’t land on or bury the meter.
  • Repair leaky gutters and make sure water does not drip onto the meter and freeze.

If you smell natural gas or lose your gas service for any period of time, do not turn off a natural gas valve during severe weather events.

Do not use natural gas equipment if it is flooded or damaged. First, contact Atmos Energy or a qualified service person to inspect it for safety.

If your natural gas meter is damaged, leave the area immediately. From a safe distance, call 911 and also call the Atmos Energy 24-hour emergency line, 866-322-8667.

If your natural gas meter is undamaged, clear the area around the meter so cleanup crews can easily see and avoid it. Cleanup crews may strike or run over meters that are hidden beneath trash or debris.

Leave them alone. Do not turn off your natural gas service at the gas meter, even if you are evacuated.

Whether it’s a small pipe indoors or a large one outdoors, if you see a damaged gas pipeline, immediately leave the area. Call 911 and call the Atmos Energy 24-hour emergency line, 866-322-8667.